Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
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www.energyombudsman.org1,000 total • Write a review
US
Hi David Sellers I would just like to take this time to thank you for all that you’ve done for myself, my wife and my family for all your hard work that you have taken time to complete for us regarding the issues we had with British Gas,you have worked tirelessly for us to come to a resolution and we really appreciate what you have done, just hope that energy companies should put vulnerable customers first before profit and without the likes of you and your company we would struggle to understand. So David Sellers thank you so much for your help if you want me to post a review I would be glad to do so.
Date of experience: October 9, 2024
US
Disaster. Do not bother using. Take whatever matter you have to court. They are not a independent Ombudsman but funded by the Utility Companies. Far far too slow. Ofgem needs to step in and stamp out shoddy practices by the Utility Company's.
Date of experience: October 9, 2024
our experience was great has we had endured months of stress trying to sort our case with no success and the ombudsman got us exactly the result we wanted
Date of experience: October 8, 2024
US
I recently had the pleasure of working with the Ombudsman on my case against British Gas, and I couldn’t be more satisfied with the outcome. From the very beginning, the Ombudsman demonstrated exceptional professionalism and dedication to resolving my issue. They were incredibly thorough in their investigation, ensuring that every detail was considered and addressed. Communication was clear and consistent throughout the process. The Ombudsman kept me informed at every stage, explaining complex matters in a way that was easy to understand. Their empathetic approach made me feel heard and valued, which was incredibly reassuring during a stressful time. Thanks to their diligent efforts, my case was resolved fairly and efficiently. I am grateful for their support and highly recommend their services to anyone in need of assistance. The Ombudsman truly went above and beyond to ensure justice was served.
Date of experience: October 8, 2024
Energy Ombudsman staff were efficient and helpful, and gave a personalised service without undue formality.
Date of experience: October 8, 2024
The Ombudsman broke the impasse between myself and OVO energy who were refusing to carry out their statutory obligation. He was very helpful but the process is very long winded taking almost 3 months for a very simple case of non compliance by OVO. The website can be difficult to use if you are using Android, submitting evidence was difficult.
Date of experience: October 7, 2024
Personally, I think this service wasted my time. We as consumers need a body to really and truly represent us and make those companies that mess up our lives and well being through mental trauma pay us compensation for causing the stress! We don’t need lip service! We have to hit them where it hurts! If they have to pay compensation for their errors and poor service. They would soon provide the best service as they don’t want to be paying out! The Ombudsman service does not get you monetary compensation!!
Date of experience: October 7, 2024
The service offered by Energy Ombudsman is great at helping to hold energy utility providers to account when they have failed to deliver the service they charge you to provide.
Date of experience: October 6, 2024
Very impressed with the quick, professional resolution of my complaint. I would recommend reaching out to the Ombudsman service.
Date of experience: October 4, 2024
US
Energy Ombudsman have helped me with two complaints and I found them to be excellent. My case officer did so much work to understand the complexity and provided a fair and unbiased decision. I felt her knowledge and work to be of the highest standard which not only impressed me, but reassured me. I found Energy Ombudsman to be a great asset to us as consumers and would highly recommend using their service if you need to. Fantastic organisation.
Date of experience: October 2, 2024
