Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
No description available yet.
Website
www.energyombudsman.org1,000 total • Write a review
In my dispute with Utilita the act of taking the matter to an ombudsman was enough to prompt an offer which was appropriate in the case.
Date of experience: May 3, 2025
The Energy Ombudsman's decision on my case is profoundly disappointing. My complaint was upheld and the ombudsman acknowledged the mis-representation during a lengthy sales call with Bionic Energy. The suggested redress of a letter of apology and a goodwill gesture of £350 is insulting, especially when compared to the £49,500K commission taken by Bionic for brokering 35 unsuitable contracts. I have no confidence in their fairness. This decision leaves the door open for energy brokers to lie in order to secure lucrative contracts.
Date of experience: May 2, 2025
Although they upheld my complaints, the compensation they made Octopus offer me was pitiful, bearing in mind the severity of their failures (refused to follow their own complaints procedures, refused to escalate to a senior manager, lying to me about interaction with British Gas, etc). Overall the hassle of referring the matter to the Ombudsman was not worth it.
Date of experience: May 2, 2025
Excellent service up to the point of submitting evidence. Outcome still to be determined.
Date of experience: May 2, 2025
The Ombudsman dealing with my case was very helpful and made the process much easier.
Date of experience: May 2, 2025
They just dont listen or ask the correct questions I will never recommend them to anyone again after over twenty years working with them to try and make the energy industry more open and fair they let me down big time. such a shame.
Date of experience: May 2, 2025
US
Very poor services that gets notting resolved, or be satisfactory what so ever , Really I wonder about they competences and professionalism ??, nothings was resolved , I am not happy at all , it is a waist of time that OMBUDSMAN ORGANISATIONS , Thats are totally incompetent in resolving any issues . A totally useless services .
Date of experience: May 2, 2025
Due to not being advised or guided in what evidence would actually be needed the matter was not dealt with. Absolutely awful service totally biased in favour of the large suppler. A written apology and good will gesture doesn’t help solve anything. OVO keep slapping fraudulent costs onto people’s bills and get away with it!!
Date of experience: May 1, 2025
