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Energy Ombudsman
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A complete waste of time.
The Energy Ombudsman's decision on my case is profoundly disappointing. My complaint was upheld and the ombudsman acknowledged the mis-representation during a lengthy sales call with Bionic Energy. The suggested redress of a letter of apology and a goodwill gesture of £350 is insulting, especially when compared to the £49,500K commission taken by Bionic for brokering 35 unsuitable contracts. I have no confidence in their fairness. This decision leaves the door open for energy brokers to lie in order to secure lucrative contracts.