Energy Ombudsman has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Once aware of the process and access to the online system the complaint was handled very well and I received a fast resolution from Octopus. They had shown no interest in resolving my complaint about refunding my credit balance on transferring my energy account elsewhere. The Ombudsman case definitely made them sit up and deal with it and I received a full refund and compensation for the mistakes made.
Octopus haven't completed their actions in the given time frame and have no date to do so, yet you've closed the case stating that Octopus have completed their actions! I still do not have a working gas metre since Octopus tried and failed to install a smart metre in February, 5 months ago. All I want is a metre that works so I know how much gas we are using and what I should be paying.
Excellent service and case handled in the time frame stated I was kept informed throughout the process including personal phone calls Staff always friendly and polite
Thank you team. If not for you the energy supplier would have not resolved the complaint and I would have lost £100’s
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www.energyombudsman.org1,000 total • Write a review
Excellent service. Really easy to use, very helpful and got the problem resolved quickly. Would highly recommend.
Date of experience: May 20, 2025
Excellent, I have used the Energy Ombudsman in the past and they have always been able to come to a resolution. This time I had been trying for three years to recover a credit balance from my late Father'a account. The Ombudsman stepped in and resolved the issue straight away.
Date of experience: May 20, 2025
Excellent, personal and attentive support from Sharon Aspinall during a long and frustrating experience with terrible service from Octopus Energy. Many thanks to Sharon for the help and advice in reaching a satisfactory outcome, your help is much appreciated.
Date of experience: May 19, 2025
I have nothing but praise for the Energy Onbudsman team. They quickly raised my complaint to the offending energy supplier which was enough for them to seek early resolution. Thank you all, you are truly life-savers.
Date of experience: May 17, 2025
Ananda was so understanding and helped me with my complaint. I found the whole process really good as British Gas were just not taking any notice of my complaints
Date of experience: May 16, 2025
US
Having spent about 3 months trying to get British Gas to deal with an issue &, figuratively, hitting my head a brick wall, I contacted the Energy Ombudsman for help. I was kept informed, my concerns (& frustrations) were taken seriously & action taken to achieve a satisfactory remedy.
Date of experience: May 16, 2025
