EK Credit Union Top Notch
Always a pleasure to visit Eastkilbride credit Union for any queries very helpful staff members.

East Kilbride Credit Union is a not-for-profit financial institution that provides a variety of financial services to its members in the East Kilbride community. The credit union offers savings accounts, including Christmas savings and junior savings plans, as well as a range of loan options, including secured and unsecured loans. By prioritizing the financial wellbeing of its members, the organization reinvests any profits made to enhance services and offer competitive rates. Targeting individuals and families seeking accessible and ethical financial solutions, East Kilbride Credit Union emphasizes community-focused banking. Members benefit from personalized service and support, ensuring their unique financial needs are met. With a commitment to safety and ethical investment, the credit union aims to foster a cooperative environment that contributes positively to the financial health of its community.
East Kilbride Credit Union receives overwhelmingly positive feedback from its members, with many praising the staff for their helpfulness and friendly demeanor. Reviewers consistently highlight the great customer service, noting that staff are always willing to assist and provide valuable advice.
The ease of setting up accounts and managing loans is also frequently mentioned, with customers appreciating the straightforward processes and the supportive environment. However, a few complaints arise regarding access to accounts, particularly with a new customer app that some found challenging to navigate. Despite this, the credit union's responsiveness to feedback suggests a commitment to improvement. Overall, East Kilbride Credit Union is seen as a reliable and community-focused financial institution, making it a preferred choice for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Staff are always friendly and knowledgeable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: East Kilbride Credit Union is #1 of 5 on overall rating in this group.
60 reviews of East Kilbride Credit Union. Filter by what matters to you.
Always a pleasure to visit Eastkilbride credit Union for any queries very helpful staff members.
Excellent service, friendly staff, brilliant online service, community feel at the branch. 5 stars x
Although the office has limited opening hours, their online app is excellent and allows members to do the vast majority of things they need to maintain their account. When the office is open, I've always found the front desk staff to be really helpful and pleasant.
I had heard about the Credit Union, but never really bothered. I decided to join just recently and it has been so easy. Would highly recommend it
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The adviser was extremely patient, helpful and understanding
So helpful and always available when I needed them. Big thumbs up from me.
I tend to use the service online as I find it very easy and efficient. I have recently emailed to update my personal info and got a very prompt reply.
Excellent way to save money and also a great way to get a loan at really competative rates
I find it so easy to lift some of my savings from my Credit Union account. I think that the Credit Union is a wonderful way to save, and whenever you need a loan against your savings it's so easy a process to go through. I would also like to say that the staff at EK Credit Union are excellent
Probably the friendliest workers in a bank I have ever experienced. Always take time to go through all your details. Never rush and always accurate. And on line information there is nothing missed great organisation I have been fortunate to be involved with since early 80’s
The whole experience of opening an account with yourselves was made so much easier for me by Sophie. She kept me informed about everything and was extremely knowledgeable and friendly. She was a credit to the company and if staff awards are available then she should be considered for one
Made an appointment as I was unable to log in, staff were very helpful and changed my details, I was then able to access my account, however, for the last week I am unable to access my account again, I called to inform them and was told they were experiencing technical difficulties and were working on it, unfortunately I am still unable to access my account
Great staff and very friendly
I’ve always got help meany loans and help when calling too. 👍
Very helpful staff. Great service. Lower interest rate for loans than banks. Five stars from me.
Been with the credit union for years, the best way to save but the easiest way to borrow with support so you don’t fall behind, now opened my daughters account and would highly ghostly recommend everyone opens an account even if you are on a tight budget you will be amazed how quick the small amounts add up and how many options you have if you are faced with the unexpected.
Very friendly staff,nothing is ever too much bother. Efficient and a warm smile. It's like family.
East Kilbride Credit Union is a not-for-profit financial institution that provides a variety of financial services to its members in the East Kilbride community. The credit union offers savings accounts, including Christmas savings and junior savings plans, as well as a range of loan options, including secured and unsecured loans. By prioritizing the financial wellbeing of its members, the organization reinvests any profits made to enhance services and offer competitive rates. Targeting individuals and families seeking accessible and ethical financial solutions, East Kilbride Credit Union emphasizes community-focused banking. Members benefit from personalized service and support, ensuring their unique financial needs are met. With a commitment to safety and ethical investment, the credit union aims to foster a cooperative environment that contributes positively to the financial health of its community.
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