Absolutely well deserved 🏆
Absolutely well deserved 🏆

East Kilbride Credit Union is a not-for-profit financial institution that provides a variety of financial services to its members in the East Kilbride community. The credit union offers savings accounts, including Christmas savings and junior savings plans, as well as a range of loan options, including secured and unsecured loans. By prioritizing the financial wellbeing of its members, the organization reinvests any profits made to enhance services and offer competitive rates. Targeting individuals and families seeking accessible and ethical financial solutions, East Kilbride Credit Union emphasizes community-focused banking. Members benefit from personalized service and support, ensuring their unique financial needs are met. With a commitment to safety and ethical investment, the credit union aims to foster a cooperative environment that contributes positively to the financial health of its community.
East Kilbride Credit Union receives overwhelmingly positive feedback from its members, with many praising the staff for their helpfulness and friendly demeanor. Reviewers consistently highlight the great customer service, noting that staff are always willing to assist and provide valuable advice.
The ease of setting up accounts and managing loans is also frequently mentioned, with customers appreciating the straightforward processes and the supportive environment. However, a few complaints arise regarding access to accounts, particularly with a new customer app that some found challenging to navigate. Despite this, the credit union's responsiveness to feedback suggests a commitment to improvement. Overall, East Kilbride Credit Union is seen as a reliable and community-focused financial institution, making it a preferred choice for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Staff are always friendly and knowledgeable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: East Kilbride Credit Union is #1 of 5 on overall rating in this group.
60 reviews of East Kilbride Credit Union. Filter by what matters to you.
Absolutely well deserved 🏆
Congratulations on receiving your award. I'm not surprised, anytime I have had to contact you either by phone or in person I have been given the right advice or my concerns have been resolved. I understand that some staff members are volunteers and I am so grateful for all you do.
I can recomend ekcu. to deal with. All staff are very kind and cant do enough for you.They will tell you all the latest savings schemes and keeps you up to date.
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Staff are always friendly and knowledgeable. Easy to deal with at all times. A new customer app was brought in that was not user friendly. EKCU listened to feedback and are now bringing out a better app to help with this. Definitely recommend 100%
Loan repayment. Repaying amount to loan and other questions was extremely easy, the staff are always most helpful and knowledgeable. It's the best place to do business with.
The ladies who work at credit union are always very helpful and always help and guide when asked too. I love the credit union. I've been a member for few years now. Nd thankyou.
Staff are always helpful and on my visit today was assisted by Gary who was super helpful and polite . A credit to the business .
I save every month, just a little bit it soon adds up! Needed a loan to pay of debt and get myself back on track. Saved over £500 on interest costs I would of paid by using the facility. EKCU is a fantastic business, it helps people and it's good for the community. Staff are excellent and always very helpful and friendly.
Always very pleasant and helpful staff when I go into my credit union after I've done what I had to do they always ask if there is anything else they can help with first class service every time
EK Credit Union combine warmth and professionalism and provide a fab alternative to the multi national corporate banking world. Kind curious staff, efficient safe saving and lending. Great community bank to be a part of!
Quick efficient service and very friendly staff. Great experience all round
I have had fantastic experience I lost my husband suddenly my dad in pallative care I was struggling with paying back a loan my mum very I’ll too responded exceptionally well in helping me I’d thoroughly recommend
Straight forward and easy to make deposits and withdrawals on the app . Staff lovely to deal with if using an app is not for you . Would highly recommend.
Great service setting up my account face to face and service online easy to use. Thank you
Great staff so helpful. I left my drivers license in the office and a member of staff brought it to my front door, now there's service, well done EKCU.
I have been saving with the credit union since they had a small office in the village. The staff have always been helpful and friendly. Either taking savings out or loans for house hold items or holidays are always dealt with in a very professional manner. East Kilbride credit union provide a great service to the local community.
I find the staff always very polite and helpful and they helped me with my query very efficiently.
East Kilbride Credit Union is a not-for-profit financial institution that provides a variety of financial services to its members in the East Kilbride community. The credit union offers savings accounts, including Christmas savings and junior savings plans, as well as a range of loan options, including secured and unsecured loans. By prioritizing the financial wellbeing of its members, the organization reinvests any profits made to enhance services and offer competitive rates. Targeting individuals and families seeking accessible and ethical financial solutions, East Kilbride Credit Union emphasizes community-focused banking. Members benefit from personalized service and support, ensuring their unique financial needs are met. With a commitment to safety and ethical investment, the credit union aims to foster a cooperative environment that contributes positively to the financial health of its community.
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