East Kilbride Credit Union is a not-for-profit financial institution that provides a variety of financial services to its members in the East Kilbride community. The credit union offers savings accounts, including Christmas savings and junior savings plans, as well as a range of loan options, including secured and unsecured loans. By prioritizing the financial wellbeing of its members, the organization reinvests any profits made to enhance services and offer competitive rates. Targeting individuals and families seeking accessible and ethical financial solutions, East Kilbride Credit Union emphasizes community-focused banking. Members benefit from personalized service and support, ensuring their unique financial needs are met. With a commitment to safety and ethical investment, the credit union aims to foster a cooperative environment that contributes positively to the financial health of its community.
East Kilbride Credit Union receives overwhelmingly positive feedback from its members, with many praising the staff for their helpfulness and friendly demeanor. Reviewers consistently highlight the great customer service, noting that staff are always willing to assist and provide valuable advice.
The ease of setting up accounts and managing loans is also frequently mentioned, with customers appreciating the straightforward processes and the supportive environment. However, a few complaints arise regarding access to accounts, particularly with a new customer app that some found challenging to navigate. Despite this, the credit union's responsiveness to feedback suggests a commitment to improvement. Overall, East Kilbride Credit Union is seen as a reliable and community-focused financial institution, making it a preferred choice for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Staff are always friendly and knowledgeable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: East Kilbride Credit Union is #1 of 5 on overall rating in this group.
60 reviews of East Kilbride Credit Union. Filter by what matters to you.
Made an appointment as I was unable to log in, staff were very helpful and changed my details, I was then able to access my account, however, for the last week I am unable to access my account again, I called to inform them and was told they were experiencing technical difficulties and were working on it, unfortunately I am still unable to access my account
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East Kilbride Credit Union is a not-for-profit financial institution that provides a variety of financial services to its members in the East Kilbride community. The credit union offers savings accounts, including Christmas savings and junior savings plans, as well as a range of loan options, including secured and unsecured loans. By prioritizing the financial wellbeing of its members, the organization reinvests any profits made to enhance services and offer competitive rates. Targeting individuals and families seeking accessible and ethical financial solutions, East Kilbride Credit Union emphasizes community-focused banking. Members benefit from personalized service and support, ensuring their unique financial needs are met. With a commitment to safety and ethical investment, the credit union aims to foster a cooperative environment that contributes positively to the financial health of its community.
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