The jewelry are exquisite
The jewelry are exquisite, beautiful stones and handcraft, the service was impeccable. Thank you!

Effy Jewelry is a U.S.-based jewelry manufacturer and retailer, specializing in handcrafted pieces that blend artistic design with quality craftsmanship. With over three decades of experience, the company offers a diverse range of jewelry, including rings, necklaces, and bracelets, catering to customers seeking unique and meaningful gifts for various occasions. The brand is particularly popular among individuals looking to express their sentiments through jewelry, whether for special occasions like Valentine's Day or for everyday wear. Effy Jewelry emphasizes the importance of family and community in its operations, ensuring that each piece reflects a commitment to creativity and excellence. Customers can explore a variety of collections, including new arrivals and themed gift guides, on their website at www.effyjewelry.com.
Effy Jewelry receives a mix of praise and criticism from its customers. Many reviewers appreciate the beautiful selection of rings and the helpfulness of staff like Conquela, who is frequently mentioned for her exceptional service.
Positive experiences highlight the quality of the jewelry and prompt customer service responses, with some customers noting successful resolutions to their issues. However, a significant number of complaints focus on product quality, with several consumers reporting stones falling off rings shortly after purchase. Additionally, frustrations arise from poor customer service experiences, including unresponsive communication and difficulties in processing returns. Overall, while Effy Jewelry has its advocates, the concerns regarding product durability and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 108 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 24 |
| Oct 24 | 3.0 | 10 |
| Nov 24 | 3.5 | 6 |
| Dec 24 | 4.1 | 7 |
| Jan 25 | 2.8 | 5 |
| Feb 25 | 4.8 | 13 |
| Mar 25 | 4.2 | 6 |
| Apr 25 | 3.7 | 7 |
| May 25 | 3.5 | 10 |
| Jun 25 | 3.2 | 12 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 2.1 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 108 most recent reviews.
“I had an issue with my ring and their customer service was amazing”
“Very disappointed in how this reputable company handled this transaction, very bad, I would not recommend to buy jewe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.0 out of 5 (good) | 2.1 out of 5 (poor) | −15% | 108 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Effy Jewelry is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 2.1).
108 reviews of Effy Jewelry. Filter by what matters to you.
The jewelry are exquisite, beautiful stones and handcraft, the service was impeccable. Thank you!
Conquela Dorrell was able to help me find the perfect gifts for my wife and daughter. A beautiful butterfly necklace. We discussed a future gift for my wife, Conquela followed up by using her knowledge of the collection to pick a pair of emerald and diamond earrings that matched a bracelet and ring my wife had. Great gift ideas. Thank you Conquela!
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 34% are 1–2★.
Not only is the jewelry beautiful but Simone Navaei was very helpful getting me the best value for the pieces I wanted and ensured I received them quickly! Now I have the necklace and matching earrings and I am thrilled, thank you.
I love the exquisite designs of all their jewelry. And I appreciated their customer service that contacted me to ensure I got a piece I wanted once it was back in stock.
We loved the look of the D’Oro “Us” ring. It was ordered in the size needed and Effy informed us it would be delayed due to sizing but it still came on time. It is more beautiful in person than on the pictures in the ad and on the website. The diamonds have wonderful sparkle and are as clear and colorless as we could have hoped for. Not our first Effy purchase and definitely not our last.
Effy Customer Service is the BEST!!!
I recently bought some BEAUTIFUL emerald earings for my wife while cruising on Celebrity. She loved them and wanted a nice necklace to match them. So, I went on the EFFY site and found a perfect emerald and diamond palm tree necklace. When I called the EFFY service number, I was fortunate to be connected with Conquela Dorrell. Conquela is a wonderful resource who helped me complete my purchase. She was so knowledgeable and provided product details that I was unaware of. Her response to all my questions was immediate and professionally delivered. She went to bat for me and made sure I received not only a terrific deal, but also fast and accurate delivery service. I recommend Conquela to anyone who is looking for a great EFFY resource who will work for you!
Conquela at the Effy Concierge Dept. went above and beyond! I inquired about a sailboat gold and diamond necklace. She went out of her way to send photos and a video of the item. As anticipated, the pendant is more beautiful IRL! The bail is large enough to utilize a more durable gold chain; I was able to use a larger chain with a 3/8inch connector ring. The website photos did not detail the bail, her video helped to view how durable the connecting bail is. Thanks to her, we are very happy with our experience!
I had a great educated person on Westerdam Tiaan help me purchase my ring. Unfortnately, QUEENS Jewellery will NOT TELL ME WHEN THEY ARE FINISHED RESIZING MY RING.
the multi sapphire collection I almost have all the pieces very well made and absolutely stunning 😍
I love my new ring! The digital try made the online purchase experience go well. My delivery was quick and as expected.
Beautiful ring, great customer service follow up. Have been an Effy customer for years and the quality of the products has always been top notch and unique. Never disappoints.
Beautiful, quality gemstone earrings the match a pendant bought previously. Great discounts.
We were given some info and shown some pieces by a great salesperson aboard the Royal Caribbean Odyssey. We didn't end up buying while on the ship, but we did end up purchasing later through the website. We are really happy with the service and quality of the piece.
I love the jewelry and do go to the website and browse from time to time. I saw my ring and fell in love with it. As it was a final call I knew I could not wait too long. Then there was 40% off final call so I jumped at it. I am not disappointed as it is so pretty.
I have several beautiful Effy pieces and I love them all! Jocky and his team on our last Princess cruise taught us so much about multiple gem stones, their origin and how to choose wisely! Thank you, Mary
I would give 10 stars if I could! My husband and I were taken care of by Danny at the Effy store in the port at St Maarten where the Carnival Vista was docked. This was today, 11/20/24. Danny was helpful, kind, informative, professional, and more! I couldn’t be more pleased! Thank you again, Danny!
Brant Schwartz, my Club Ambassador since April 2024, has expertly helped me customize several stackable rings that help me to create some amazing and fun combinations of colors that celebrate trips to Greece, Italy, France and within USA!!! I love to wear them to sporting events as I cheer for teams from Washington DC and Pittsburgh PA!!! Customer Service is more than a job to Brant as he supports his customer’s ideas while promoting the brand, encouraging creativity and achieving great STYLES!! Thank you Brant!!!!!
I purchased a white/blue diamond Effy band while on Adventure of the Seas in Jan 24. I absolutely love it! It is excellent quality, and with a channel setting, I have had no issues. Even my regular jeweler says it is a great ring. I am contemplating trading up to a larger ring when we sail again in January.
Effy Jewelry is a U.S.-based jewelry manufacturer and retailer, specializing in handcrafted pieces that blend artistic design with quality craftsmanship. With over three decades of experience, the company offers a diverse range of jewelry, including rings, necklaces, and bracelets, catering to customers seeking unique and meaningful gifts for various occasions. The brand is particularly popular among individuals looking to express their sentiments through jewelry, whether for special occasions like Valentine's Day or for everyday wear. Effy Jewelry emphasizes the importance of family and community in its operations, ensuring that each piece reflects a commitment to creativity and excellence. Customers can explore a variety of collections, including new arrivals and themed gift guides, on their website at www.effyjewelry.com.
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