Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Dyson Energy Services has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Had cavity wall insulation done. I was quite sceptical and worried about it, I asked Dyson to come out couple of times and double check everything and they did. Had to put it on hold for a bit as well, they were OK with it and resumed the process when I was ready. Had few bumps with appointments and installation, but nothing major and they returned to fix quickly. All the service was free under British scheme.
Since January 25 I have had several visits from surveyors, assessors, you name it, one of them couldn't find the damp proof course, each time drilling several deep holes in my exterior walls and leaving them exposed to winter the weather conditions. Only to be advised 3 months later that they are unable to go ahead with the insulation, and that they won't fill my holes with mortar back to the same condition prior to drilling. I am now faced with costs to put this right which I will be sending to Dyson.
Absolute joke. Cavity wall insulation intentionally incomplete at upper parts of house " cos they don't do it" Absolutely rude. After I advised them I would make a complaint instead of infilling the big extraction holes properly, they stuffed it with roofing membrane and patched over with cement on very top of surface. Absolute joke
I’ve just wrote a long review, then decided to delete it. The amount of issues, I’d need to write a book. Let me just summarise. I wanted cavity wall insulation under the government scheme. All I got was damage, lies, abuse, left waiting around for no show visits, promised calls/emails, oh and most importantly I didn’t even get the cavity wall insulation, even though it had taken 13 months just to get the “surveyor” on site. You can always tell a cowboy operation, if you ask a couple of important questions, so as not to have your property ruined, they all of a sudden make up fabricated reasons not to do the job. Go figure.
No description available yet.
100 total • Write a review
US
I had a visit this morning from Joey, who installed our cavity wall insulation. Very knowledgeable and professional. He explained everything he was doing and why very well. He took the time to remove outdoor items that may have been affected by dust, and even cleaned up afterwards. Can't fault this sort of customer service.
Date of experience: July 26, 2024
US
For those of you who have had their work completed by Dyson Energy Service(DES), well done, you’re obviously one of the lucky ones. Unfortunately, my experience of this company has been very poor. I was contacted by Dyson Energy Services following a survey under the GBIS scheme. The person completing the survey said my loft could do with a top-up and someone would be in touch with me to discuss. 11th June, I was contacted by Dyson Energy Services to book appointments to install fans in my kitchen and bathroom, as well as topping up the loft and installing trickle vents. I new nothing about the fans or the trickle vents and did not know what these were but on the 13th of June, I booked the appointment for installation of the fans for 27th June. I was passed to another office to book in the rest of the work. On that call, I asked what would happen to my loft as it was boarded over. Also, what were trickle vents. The agent advised me she would get someone to call me to discuss the loft and she would send an email to me about the trickle vents. To date, this call was not made to me nor was the email sent. So, 27th June, I waited for the electrician to came and fit the fans, but no-one showed up nor called me. DES did not send any form of confirmation of the appointment so I assumed, I had the wrong date, and it must have been booked for the 28th of June. Again, I waited patiently, but no one turned up, so I called them. The agent checked the records and confirmed the appointment had been booked for 27th June but was not aware it had not been completed. She checked with the electrician who advised there was a family emergency on the 27th but he could not reach anyone to advise that he could not finish his jobs. The agent advised me that I would get a call back the following Monday (1st July) to book a new appointment. To date, I’ve not had that call. Reading through the reviews on Trustpilot, one reviewer mentioned that the top up insulation was placed on top of the boards, leaving the loft unusable for storage which is of no use to me. I’ve just called DES to advise that as I’ve not heard from them about the situation, they can do what they like with the appointment for 22nd of July. I’ve been told that I would get a call back and I’m not holding my breathe. I don’t know if they will take notice of this post but one thing for sure, I will not be emailing 'sales@dyson', which I’ve sent a lot on other posts, as I emailed them 10/07/2024, and the email was read by DES 10th and 11th July (I had the sense to add a read receipt to the email), and surprise, surprise, I’ve not had any reply ***UPDATE - just had a call back, the top-up would be placed on top of the boards so would mean the storage space would be lost so not going ahead with that - still not reply regarding the fans ***FURTHER UPDATE - I've forwarded the email as requested in the response to this review along with a copy of the read receipt that shows that the email has already been read by the person that I have had to forward it to
Date of experience: July 18, 2024
Dyson have been so good to us. Our cavity wall insulation failed and they carried out a full extraction . We experienced more damp issues a few years later. Dysons could have walked away but they sent an inspector who checked the cavity . They were so thorough and ensured every last bit of insulation was removed. I am absolutely delighted with this company who make sure that a good job is done and will only leave when the customer is satisfied. I am very satisfied.
Date of experience: July 10, 2024
Came to install loft insulation and moved the water tank in the loft without saying anything, they've now caused the ceiling beneath to crack and has caused a massive leak in the ceiling. So I'm now faced with a need for a new ceiling. Tried ringing, and gave up after an extended time on hold.
Date of experience: June 9, 2024
Have used them for - cavity wall insulation via British Gas government insulation scheme. - loft insulation via another council run scheme. Both times, was painless, they rung me each stage of each process, setup appointments, people who turned up to do the work were punctual, nice and professional. Also didn't have to wait long for initial phone call or much time between stages. All round pleasant experience.
Date of experience: May 21, 2024
Excellent first class service from Lisa and Lee. Contacted them enquiring about my cavity wall insulation. Lisa booked in Lee to come out to carry out a survey and then promptly arranged for their team to come and rectify the issue I was having. Can't thank them enough. Excellent professional company. A++
Date of experience: February 16, 2024
Had cavities extracted today and was really pleased with the service from Jordan and Josh, very efficient and informative. Admin staff also informative and cheerful.
Date of experience: January 9, 2024
9Y ago Dyson E S installed a new boiler for my elderly Mother. Two young guys cut corners and did not hide they wanted to get in and out. Leak and other issues resulted in me calling Manager out to inspect who admitted very poor job. Boiler has just broken down, and second major component part is believed to have failed within 9y. Contacted DES and was reminded warranty 2Y and "life expectancy of new boiler 7-10 years only". I forwarded them evidence from the Internet suggesting this was not the case ..... Avoid.
Date of experience: December 1, 2023
I was supposed to get ventilation and loft insulation. The surveyor came, the guys came and put in the ventilation and that's where it all came to a grinding halt. There's no way to book the loft insulation. The customer service staff are lovely and they try but even they can't get the job booked. I was given a number for the Northampton depot to try and get it sorted direct but there's no reply, just an automated voice telling me an extension I didn't ring is unavailable. I really don't know what to do. I guess my next step is to start getting quotes from other companies and find a way to pay for something which I was told would be free.
Date of experience: October 23, 2023
