It was all going so well until the process stalled
I was supposed to get ventilation and loft insulation. The surveyor came, the guys came and put in the ventilation and that's where it all came to a grinding halt. There's no way to book the loft insulation. The customer service staff are lovely and they try but even they can't get the job booked. I was given a number for the Northampton depot to try and get it sorted direct but there's no reply, just an automated voice telling me an extension I didn't ring is unavailable. I really don't know what to do. I guess my next step is to start getting quotes from other companies and find a way to pay for something which I was told would be free.