Poor communication/service
For those of you who have had their work completed by Dyson Energy Service(DES), well done, you’re obviously one of the lucky ones. Unfortunately, my experience of this company has been very poor. I was contacted by Dyson Energy Services following a survey under the GBIS scheme. The person completing the survey said my loft could do with a top-up and someone would be in touch with me to discuss. 11th June, I was contacted by Dyson Energy Services to book appointments to install fans in my kitchen and bathroom, as well as topping up the loft and installing trickle vents. I new nothing about the fans or the trickle vents and did not know what these were but on the 13th of June, I booked the appointment for installation of the fans for 27th June. I was passed to another office to book in the rest of the work. On that call, I asked what would happen to my loft as it was boarded over. Also, what were trickle vents. The agent advised me she would get someone to call me to discuss the loft and she would send an email to me about the trickle vents. To date, this call was not made to me nor was the email sent. So, 27th June, I waited for the electrician to came and fit the fans, but no-one showed up nor called me. DES did not send any form of confirmation of the appointment so I assumed, I had the wrong date, and it must have been booked for the 28th of June. Again, I waited patiently, but no one turned up, so I called them. The agent checked the records and confirmed the appointment had been booked for 27th June but was not aware it had not been completed. She checked with the electrician who advised there was a family emergency on the 27th but he could not reach anyone to advise that he could not finish his jobs. The agent advised me that I would get a call back the following Monday (1st July) to book a new appointment. To date, I’ve not had that call. Reading through the reviews on Trustpilot, one reviewer mentioned that the top up insulation was placed on top of the boards, leaving the loft unusable for storage which is of no use to me. I’ve just called DES to advise that as I’ve not heard from them about the situation, they can do what they like with the appointment for 22nd of July. I’ve been told that I would get a call back and I’m not holding my breathe. I don’t know if they will take notice of this post but one thing for sure, I will not be emailing 'sales@dyson', which I’ve sent a lot on other posts, as I emailed them 10/07/2024, and the email was read by DES 10th and 11th July (I had the sense to add a read receipt to the email), and surprise, surprise, I’ve not had any reply ***UPDATE - just had a call back, the top-up would be placed on top of the boards so would mean the storage space would be lost so not going ahead with that - still not reply regarding the fans ***FURTHER UPDATE - I've forwarded the email as requested in the response to this review along with a copy of the read receipt that shows that the email has already been read by the person that I have had to forward it to