Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
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4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 81 - 90 of 451 reviews
PH
Lauren Hutchinson
Even though my claim took a while to get going, cannot thank Lauren Hutchinson enough for her hard work and dedication. She has been the back bone of my case and has never doubted me throughout the whole process. Communication has been brilliant especially when I had to ring pretty much everyday and she did not mind and always had time for me to offer support and reassurance! I am extremely grateful to have had you handling my case. Thankyou Lauren :)
Date of experience: April 17, 2025
Zm
God bless you
Thank you for talking so clear Father talking to you sir I feel comfortable God made you to pot a smile on my face God bless you
Date of experience: April 17, 2025
RP
Summer at DLG legal helped the process
Summer ensured the whole process went smoothly, and our court case went favourably for us.
Date of experience: April 16, 2025
MM
Thank you
I got caught in a position where I needed a form sent to me to see if I could avail myself of DLG's services, but was being sent round the houses trying to find the right person to send it. I hadn't realised I wasn't dealing with DLG themselves, and wrote a 1 star review. By the close of play, DLG had picked up on the issue and I got a call from Tim ( a team leader). Although the failure was not on DLG's side, he just took ownership of the whole issue and getting my application for legal expenses approval submitted. I am hugely grateful: thank you Tim
Date of experience: April 14, 2025
LO
Very helpful explained everything good
Very helpful explained everything good
Date of experience: April 14, 2025
LG
A company that makes up lies
I was unfortunate that my legal expenses section of my insurance company put me with DLG DLG were at best indifferent and worse totally incompetent To the point I reported them to the Legal Ombudsman Unfortunately when I complained to the Legal Ombudsman I didn't know that DLG had lied to Laura (not given her second name on here) Laura who works in legal expense section of my insurance, Laura contacted DLG many times. Laura told me DLG had said they rang me and discussed a letter sent by the other party's solicitor, and I was happy and aware of their letter. DLG never rang and told me about the letter, I didn't know anything about the letter. Laura went back to DLG about their claim they had discussed the letter from the other party's solicitor with me. A lady called Lorraine (one of the managers at DLG) told Laura she would listen to the telephone conversation with myself I have copied below the relevant section from Laura's letter regarding Lorraine listening into the phone call. "Lorraine has listened to the call you had with them on 10 January 2023 and has advised me the content of the letter wasn’t discussed, which wasn’t what they had told me earlier" Not only is DLG worse than useless, BUT they fabricated a conversation to someone in legal expenses to cover their own back as they didn't do their job!!!!! And this is a law firm! who lie I didn't have this information at the time of going to the Legal Ombudsman This lie only came about when the other party complained I had ignored their solicitor over a year later DLG you are a disgrace! Lets see what the Legal Ombudsman think of this Best still DLG didn't even apologise to me
Date of experience: April 13, 2025
MK
Great results with constant support
Vikki gave me continuous updates and was really supportive throughout the process. She elevated any unnecessary stress and really fought for me to get the best possible settlement.
Date of experience: April 13, 2025
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