Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
⭐
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 421 - 430 of 451 reviews
IH
At the time of writing it is FOUR years…
At the time of writing it is FOUR years since I was rear ended in my car by another vehicle. Other party admitted total responsibility, yet after constantly chasing them up, being ignored and file being passed through numerous file handlers I am at my wits end! They cannot even get it right from one email to the next about what their next steps are, constantly get it wrong with information I have given them, don't respond to emails, lie about keeping you updated and have absolutely ZERO interest in getting a posaitive outcome for you in a reasonable amount of time. Shocking firm, shockingly ignorant and apathetic staff and whoever looks after compliance and customer service should be taken out, put in a vehicle that gets hit and then have to use their own firm to progress the claim - then they would realise just how distressing and mentally draining their woeful service is to the people they are supposed to be representing!!
Date of experience: August 21, 2023
JK
Stay away from both DLC legal and Churchill Insurance
It is a fall back legal company with Churchill. One of the worse in UK and I went to them for 2 cases 1 - landlord insurance and another I was run into by another car driver. For both cases, they delayed them over a year and then decided not to pursue it because they end up forking money out to proper solicitors/law people. They employ junior lawyers and paralegals stay away from them.
Date of experience: August 21, 2023
NA
Completely incompetent
I've passed me from pillar to post and each time don't seem to do an effective handover of paperwork, nor do they seem to save paperwork centrally. They've now lost all paperwork so 2 years on I am being asked to start my claim from scratch.
Date of experience: July 26, 2023
PS
Dreadful company to deal with avoid…
Dreadful company to deal with avoid them at all cost, I’ve had five different case workers, the other party admitted liability three years ago and DLG have not been able to resolve. I can’t express enough do not use DLG
Date of experience: July 24, 2023
JW
Had an injury rtc in which l was a…
Had an injury rtc in which l was a passenger, both vehicles involved written off (other party admitted liability) utilised dlg legal services to recoup financial losses. Found this firm combative in approach, basically lacking in any sound advice or help. I would suggest that if you are sent any forms asking for your signature / settlement that you seek legal advice from another firm first, as l feel this firm do not provide an adequate service.
Date of experience: July 22, 2023
A
Aziz
US
This is a shocking experience for me…
This is a shocking experience for me never had to deal with a joke company who’s doesn’t have any interest. Every time I contact them they keep saying we working on a strict date order and never seems to update me it’s been a year and we just on the part of medical and even their medical had errors now they making me wait 5–6 weeks for it to be corrected. I highly not recommend this company. Get your own solicitor
Date of experience: July 5, 2023
K
Kim
US
NOT IMPRESSED AND WOULD NOT RECOMMEND
NOT IMPRESSED AND WOULD NOT RECOMMEND Please do not use DLG LEGAL absolutely shocking service All the reviews below are absolutely spot on They just don’t care about communication and how this effects others They just waste ur time asking for information over and over again as case handler change monthly as they don’t have a clue about what there getting paid to do
Date of experience: July 3, 2023
m
mike
US
Like everyone else
Like everyone else, i have received, or not received little service after being hit head on nearly 2 years ago & making the claim on the advice of my insurers. I have been allocated Avu Zihlangu who i think is based in Zimbabwe, nothing jas happened after being promised a settlement figure in March. I am now seeking further advice from real professionals
Date of experience: June 12, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.