Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
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DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
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Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
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I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
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Company details
Information provided by various external sources
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Contact info
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Website
www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 311 - 320 of 451 reviews
DB
What a shambolic company
I was asked to phone a member of staff urgently about a court case involving a claim from last year. The date if the claim was wrong. I rang the direct dial number provided seven times in the day. I spoke to two other people who were pleasant but unable to help directly. One said he would ask her to ring me. The other said the same and would also contact her line manager. Sttill no phone call what an awful company. What is the line manager doing? Lazy or incompetent?
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JW
Thank you Siobhan.
Siobhan Robson, of DLG Legal, dealt with my claim and she was amazing. She kept me up to date with any updates. Thank you so much.
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JE
Thankyou Nathan !!!
Nathan was so helpful and showed so much empathy. He made such a dreadful experience that’s been traumatic so that bit more bearable. We didn’t feel rushed at all and he was very clear with the questions. So glad it was Nathan who contacted us he deserves recognition within this company. Thank you
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M
DLG Legal services 5*
DLG Legal services have been absolutely fantastic in the work they carry out. The team, especially Mariam was very professional but also very caring. Always keeping me in the loop and when we had our own extenuating circumstances she was able to work the case around it. Would highly recommend mariam and her team.
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CT
DLG's Legal Representative
DLG's Legal Representative, Blessing Zimani was very clear, polite and articulate in her dealings with me in connection with my recent motoring incident. I would certainly recommend DLG Legal Services for anyone wishing to pursue a 3rd party claim.
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ZN
Bernard was so helpful and…
Bernard was so helpful and professional. I would honestly recommend him to anyone. Thank you Bernard for everything.
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AO
DLG Service Review
DLG as an organisation is very informative and helpful. However, it is the Claim Handler of my claim which has resulted in this rating. She is very knowledgeable on all levels, has a very professional but also approachable manner, and always shows patience and kindness. I very much hope I get to stay as her client alone for the rest of my claim.
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lm
Make life simply and act on instructions
I am pulling my hair out. I have been dealing with samantha tyrell, I have asked her to contact the garage and my insurers to simply get from her the information on how long the garage had my car in for repairs, instead of acting on instructions she keeps requesting for me to ascertain this information, although I have provided her with authorisation.
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js
its now coming upto 4 years since my…
its now coming upto 4 years since my accident, and DLG still haven't gone to the third party to negotiate, my 6th claims handler was ok, i finally got a timeframe for resolution, what happens? she leaves i now have a new person and the claim has been pushed onto a 'multi track' team, everything seems to have been an effort. vague responses, claims paperwork hasn't been completed/ received. first medic said i needed to see another doctor, that took another year, he said i need to see another specialist, that took 13 months, he recommended the treatment, that took another 10 months to arrange.. i was told the final valualtion calc was ready to go once the final bill was received this was 6 months ago. bill received start Jan, no progress since.. I'M REALLY FED UP.. avoid
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