Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 121 - 130 of 451 reviews
MM
Ms Mason
US
Truly APPALLING 'service'!!!!!
UPDATE: I didn't think it was possible for DLG's 'service' to get any worse - how wrong was I ?!!! Since leaving my original review (and receiving a generic platitude in response) everything has plummeted downhill. Despite their protestations, they simply don't care about their customers - oh wait, they're not actually their customers, we are the poor unsuspecting victims who are customers of insurance companies. Whilst none of us want to have to buy insurance, sadly, doing so is a necessity - and when we need to make a claim, it's because we need help, no more stress! I would STRONGLY SUGGEST BEFORE TAKING OUT INSURANCE, CHECK WHO THE COMPANY USES for legal assistance (in my case it was Direct Line) and if it's DLG - CHOOSE ANOTHER COMPANY. The pain isn't worth saving a few quid for! DLG have been 'dealing' with my personal injury claim since July 2020. It's currently the end of February 2025 and it still hasn't been resolved! The first case handler they appointed couldn't spell and knew nothing about correct grammar. The second disappeared without explanation and I found myself with a third. All three have something in common: They fail to respond to emails in a timely manner. They repeatedly send letters with typos in them. They fail to read correspondence properly and their responses are therefore inaccurate. They repeatedly ask questions I've already supplied the answers to. The whole experience has been terminally frustrating and very stressful. I actually don't believe they are acting in my best interests but their bill to the court is going to be approximately double my eventual payout! DLG is the legal arm of Direct Line Group and as a result of this appalling experience, I have taken my business away from Direct Line, after being a loyal customer for some 30 years. I made a formal complaint and got a paltry offer of compensation - I suppose what one might expect when a company investigates itself - so I will be taking my case to the Ombudsman.
Date of experience: February 27, 2025
KI
Deon Basson dealt with my claim it did…
Deon Basson dealt with my claim it did quite a while as these cases can drag on but I would like to thank him for all of his hard work and desire to get the settlement fighter that was best suitable for me. I appreciate his advice and expertise on the matter and I would say he is an absolute credit to your company.
Date of experience: February 27, 2025
RJ
DLG legal
DLG Avoid do not use this company for over a year now ,I’ve been trying to do my claim for my car crash and loss of earnings with the other party claiming full responsibility for the accident I was passed to 3 to 4 different people and every time the paperwork disappeared on my last attempt I was asked to hand the paperwork to them again which I did and they lost it. And I have not received a penny of my claim and made it feel like I was a criminal. With this, I have all the evidence to back up my claim. And did not receive a penny.
Date of experience: February 27, 2025
M
Matt
US
Excellent professional service
CLE Janet Blakeley was very knowledgeable, efficient and helpful throughout supporting a successful claim when my daughter sustained serious spinal injuries in a road traffic collision. All communications were prompt and informative. Excellent professinal service. Thank you.
Date of experience: February 26, 2025
SN
S Naz
US
Maninder is an asset!
The only reason I am leaving this review is purely based on service from Maninder. She is honestly an asset to DLG. She took over my case and kept in communication with me at all times. Anytime I reached out she got back to me. She was professional and compassionate. As a regional manager in retail I understand how important customer service is and I was super impressed with Maninder. I am not one to leave reviews unless they are deserved. Maninder definitely knows her job well and needs to be recognised by DLG. Thank you Maninder for all your support. Sana
Date of experience: February 26, 2025
AJ
Great experience with Claire Hornshaw
DLG managed my insurance claim after a car accident, as soon as I was referred to them I had a phone call with my solicitor Claire Hornshaw. Claire was fantastic from start to finish, she answered any questions I had, kept me updated on the progress of the claim and arranged medical appointments as needed. I would highly recommend.
Date of experience: February 26, 2025
PW
Philip W
US
Excellent service from Lucy Flynn in my car accident follow-up
Following a car accident DLG managed my insurance claim. The whole legal process seemed to take forever, and was passed through the hands of several different claims handlers in DLG until the solicitor Lucy Flynn took over my case. As soon as Lucy took over my case, things started happening. She kept me updated on progress, organised medical specialists appointments as required and made things happen. I am very grateful to Lucy Flynn for her help and her stringent management of my case, which she resolved in a timely manner.
Date of experience: February 25, 2025
NF
Total disgrace DLG
Total disgrace DLG claim handlers lie all the time Total unproffesional company Look at the response A team leader contacted you. Dont believe a word from this disgracful company Total racist company against asians Indirect discrimatiion
Date of experience: February 19, 2025
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