£1000 for unliveable rat infested flat
£1000 for unliveable rat infested flat. Do not use this company at any time.
4.0
Great
49 reviews
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💬Hasn't replied to negative reviews
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Review summary
Dex Property Management has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Encouragement
Hi, I'm Raymond, new dex guardian in kedge house Tiller Road from 04 April 2025 to now. Based on my limited experience, I think Dex should be commended and encouraged for its respect for human life. This is contrary to my previous rentals. The space Dex offers for a single bed flat elsewhere is divided into three or even four bed flats and expensive price each single room. If tenants took their accommodations at Dex even a little seriously, I think there would be fewer complaints about maintenance. However, I express regret that their housing offers don't even allow for children. Regardless, for the rest of us, Dex is to be encouraged.
Very negative experience. Awful communication
Very negative experience. Boyd and Desilava's communication is awful. You often get no response, or they ask me to send my details which I have already sent over. Then they go quiet. Ads are still 'live' but then you find out the property is gone. Still the property is listed on Findaflat / SpareRoom.
Absolutely awful organisation
I was head guardian at a Dex property for two and a half years. These people are the worst collection of cowboys and charlatans imaginable, and as a prospective guardian or property owner I would run an absolute mile from them. The majority of the employees at Dex are completely incompetent and utterly disinterested. They ignore almost all attempts to report maintenance and other issues with the property. We regularly had no heating and hot water for weeks on end over the winter. The employees even seemed annoyed that we were reporting it. All the white goods that they provided were broken/non functional and were never fixed. Eventually there was an ongoing incident whereby a new guardian moved into one of the buildings on site and started stealing from the other guardians, and using illegal substances in the property. This was all proven and reported to Dex, who did nothing. I eventually moved out after having had several hundred pounds worth of my possessions stolen. Just an awful, awful organisation.
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All reviews
49 total • Write a review
Showing 1 - 10 of 45 reviews
M
Mel
US
DEX propierties
DEX does a really good job helping people live in affordable places in this day economy. Only small complain, when they start arranging the viewings they didn't let us know with enough time to clean and present the place. I understand that they are allow to do surprise checks but it's a different thing to have people from outside the organisation that we have no knowledge of just opening your door and getting in the place you live. Other than that the whole team that does maintenance and management are lovely and always in the best mood to help, really great experience.
Date of experience: February 25, 2025
ET
They are very helpful and friendly
They are very helpful and friendly
Date of experience: January 7, 2025
MP
Very professional and kind staff
Very professional and kind staff, we have been together for five years without any complaints from our side, only allusions and kind words
Date of experience: October 3, 2024
MB
Don’t believe this
Don’t believe this, it’s fake. you never see your money again
Date of experience: July 23, 2024
HH
Very bad
Very bad! As my reference check went wrong and took a bit longer (not by my mistake) the agency told me, Homeppl cancelled my application. I contacted Homeppl and they told me it’s not cancelled from their side. Very disappointed, horrible service, liars! Just don’t go there!
Date of experience: July 16, 2024
BJ
They are systematic and the process is…
They are systematic and the process is transparent.
Date of experience: July 12, 2024
SO
The staffs at DEX Property Management…
The staffs at DEX Property Management are exceptional wonderful people. They listened to me and supported me in my challenges times. They never looked down on me. I want to specially thank Anna the business manager for her professionalism. She has been amazing. I want to thank everyone for your advice and support. Thanks Sunday
Date of experience: May 31, 2024
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