Dex Property Management Reviews

£1000 for unliveable rat infested flat. Do not use this company at any time.

Hi, I'm Raymond, new dex guardian in kedge house Tiller Road from 04 April 2025 to now. Based on my limited experience, I think Dex should be commended and encouraged for its respect for human life. This is contrary to my previous rentals. The space Dex offers for a single bed flat elsewhere is divided into three or even four bed flats and expensive price each single room. If tenants took their accommodations at Dex even a little seriously, I think there would be fewer complaints about maintenance. However, I express regret that their housing offers don't even allow for children. Regardless, for the rest of us, Dex is to be encouraged.

Very negative experience. Boyd and Desilava's communication is awful. You often get no response, or they ask me to send my details which I have already sent over. Then they go quiet. Ads are still 'live' but then you find out the property is gone. Still the property is listed on Findaflat / SpareRoom.

I was head guardian at a Dex property for two and a half years. These people are the worst collection of cowboys and charlatans imaginable, and as a prospective guardian or property owner I would run an absolute mile from them. The majority of the employees at Dex are completely incompetent and utterly disinterested. They ignore almost all attempts to report maintenance and other issues with the property. We regularly had no heating and hot water for weeks on end over the winter. The employees even seemed annoyed that we were reporting it. All the white goods that they provided were broken/non functional and were never fixed. Eventually there was an ongoing incident whereby a new guardian moved into one of the buildings on site and started stealing from the other guardians, and using illegal substances in the property. This was all proven and reported to Dex, who did nothing. I eventually moved out after having had several hundred pounds worth of my possessions stolen. Just an awful, awful organisation.

DEX does a really good job helping people live in affordable places in this day economy. Only small complain, when they start arranging the viewings they didn't let us know with enough time to clean and present the place. I understand that they are allow to do surprise checks but it's a different thing to have people from outside the organisation that we have no knowledge of just opening your door and getting in the place you live. Other than that the whole team that does maintenance and management are lovely and always in the best mood to help, really great experience.

Fast ,Excellent service. Respectful,flexible listening to the needs of a client,fair ,act with integrity and very efficient. Highly recommend !

They are very helpful and friendly

The team are fast to response to any queries and great to deal with

Very professional and kind staff, we have been together for five years without any complaints from our side, only allusions and kind words

Don’t believe this, it’s fake. you never see your money again

Very bad! As my reference check went wrong and took a bit longer (not by my mistake) the agency told me, Homeppl cancelled my application. I contacted Homeppl and they told me it’s not cancelled from their side. Very disappointed, horrible service, liars! Just don’t go there!

They are systematic and the process is transparent.

The staffs at DEX Property Management are exceptional wonderful people. They listened to me and supported me in my challenges times. They never looked down on me. I want to specially thank Anna the business manager for her professionalism. She has been amazing. I want to thank everyone for your advice and support. Thanks Sunday

Dess has been incredible in helping me move property. She is extremely proactive and very easy to deal with. DEX has been the best Guardianship company I have ever dealt with!

Through DEX Property Management I found a suitable accommodation and lived in the property for 2 years. During this period, issues which have been raised and communicated via its Head Office being dealt with. Unfortunately, sometimes beyond DEX Management control, certain recurring problems such as fixing the entrance gate could not be achieved due to vandalism from unknown individuals. Friendships were formed in the property and if there is an opportunity in the future to be a Guardian again, I would not hesitate to take it.

I appreciate the quick response from Desislava, the handling agent, who briefed me clearly and honestly about the property and the rental conditions. I would recommend Dex Property Management to anyone looking for an honest and professional service.

Early days into a guardianship with DEX, but the process has all been mostly positive. Desislava has been our handling agent and is very helpful keeping us informed of the process and supporting any issues. The flat itself is comfortable and in good condition. There are some issues sorting out the utilities handover, but largely the move in was smooth.

Desislava was fantastic , very helpful and professional and fast in sorting the whole process from referencing checks to prompt moving in. the experience with DEX Management has been very smooth.

I didn't know anything about guardianship, but the customer service and support that DEX offers is outstanding. I could easily understand what this new world entails, what offers and what requires. They are guiding me so well through my first guardianship. I highly recommend them.

They were fast and efficient. The customer support was amazing. They were very clear and honest . cut straight to the point with no playing around .