Excellent service given today by Jose…
Excellent service given today by Jose Wilson. Thanks for a goid customer services.
4.8
Excellent
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Crystal Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Great service! Thanks Joy!
We booked our flights to India using Crystal Travel. The customer service was great in accommodating our request to keep our tickets within budget. Thanks Joy Wilson for all your help!
They didn't honour the price advertised
The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked the flight on line to say that the flight would cost us significantly more, so we cancelled the booking.
My experience with Crystal travel has…
My experience with Crystal travel has been brilliant. The agent I have been talking to is Carolina Diaz, she has been extremely helpful & patient with me.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.crystaltravel.co.uk
All reviews
999 total • Write a review
Showing 1 - 10 of 995 reviews
MJ
Jia harper of crystal travel is very…
Jia harper of crystal travel is very helpful and patient in helping us looking for a good deal. Highly recommended.
Date of experience: July 18, 2025
SE
Sassy E
US
I just want to say a huge thank you to…
I just want to say a huge thank you to Jerry of Crystal Travel for helping me to find the last minute flight to Asia. He helped me through my booking and other requests. Jerry was very understanding and handled the situation professionally. It is very rare to find an honest and knowledgeable travel agent these days, so to Jerry I am very thankful for your honesty and professionalism. I would highly recommend you to my friends & family and to all the travellers out there look no further call Crystal Travel for flights and holidays.
Date of experience: July 17, 2025
EV
Thank you very much Ronald for all your…
Thank you very much Ronald for all your help. This is my 3 times that you helping me with our flights. As always you really helpful and very accommodating. You are really good with job. Many thanks again. Mrs. Villegas
Date of experience: July 17, 2025
LR
Crystal Travel are enormously helpful
Crystal Travel were hugely helpful when I was having trouble booking a long-distance return flight. An agent spoke to me and helped me through the booking process, making extremely wise suggestions in some cases. I felt well looked after and feel I made good choices ultimately because of their help. I would highly recommend Crystal Travel and will be using them again for my future travel.
Date of experience: July 17, 2025
sp
Again excellent service from Crystal…
Again excellent service from Crystal Travel. Sergio was prompt and very helpful with my booking.
Date of experience: July 16, 2025
J
Jomarie
US
Cystal travel…
Im a regular costumer of cystsl travel they are very helpful just book today with Shirley Smith she help me throught my booking and others request. I always recomend cystal travel with all my family and friends. Staff very helpful and friendly.
Date of experience: July 16, 2025
cD
Sarjo
He is very good Good sarves please keep the staff like thise please
Date of experience: July 16, 2025
L
Lucy
US
5* service received from Sergio again!…
5* service received again from Sergio at Crystal Travel! He was extremely helpful, efficient and knowledgeable. He also listened to my requirements and got the best deal possible, better than any I could find online. Very nice to feel appreciated as a valued customer too. Thoroughly recommend, I'll definitely be contacting Sergio for my next trip 😎.
Date of experience: July 16, 2025
gf
Carolina Diaz is very helpful and…
Carolina Diaz is very helpful and polite, her customer service is brilliant
Date of experience: July 16, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.