Expedia CruiseShipCenters is a travel agency specializing in cruise vacations. The company provides a comprehensive range of services, including personalized cruise planning, booking assistance, and travel advice tailored to individual preferences. Customers can explore a variety of cruise lines, itineraries, and destinations, making it easier to find the perfect cruise experience. Targeting both leisure travelers and cruise enthusiasts, Expedia CruiseShipCenters aims to simplify the cruise booking process for its clients. The company’s knowledgeable agents are equipped to assist with all aspects of cruise travel, from selecting the right cruise to managing pre- and post-cruise travel arrangements. By offering expert guidance and support, the company enhances the overall customer experience, making it a go-to resource for those looking to embark on a cruise adventure.
Expedia CruiseShipCenters receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and significant issues with travel arrangements. While some reviewers praise specific agents like Deborah and Harold for their professionalism and helpfulness, these positive experiences are overshadowed by a multitude of complaints regarding overcharging, lack of communication, and unresponsive customer service.
Customers report being overcharged thousands of dollars and facing difficulties in obtaining refunds after cancellations. Additionally, many express dissatisfaction with the agents' attitudes, describing them as rude and unhelpful. The cancellation policy is also criticized for being unfavorable, leaving customers feeling trapped.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“She arranged our Princess cruise for our group with care and professionalism”
“This review pertains to the Expedia Cruises location at 2434 Marine Dr”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 25 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,014 |
Bottom line: Expedia CruiseShipCenters is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.5).
25 reviews of Expedia CruiseShipCenters. Filter by what matters to you.
I worked with Linda Shaps-Shanin and John Politsky. It wasn't a great experience to work with these agents. John told me that he will call me me to change the booking, but he never called back. Also there was no email response after I emailed for the missing cruise credits. I don't recommend to go to these agents.
Have booked 2 family cruises over the past 4 years totalling over 20k. Both times I was told the Expedia points but automatically go into my account. Both times they have not. I made several attempts to call Expedia and send emails with absolutely zero success. I no longer do business with Expedia at all.
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Expedia CruiseShipCenters is a travel agency specializing in cruise vacations. The company provides a comprehensive range of services, including personalized cruise planning, booking assistance, and travel advice tailored to individual preferences. Customers can explore a variety of cruise lines, itineraries, and destinations, making it easier to find the perfect cruise experience. Targeting both leisure travelers and cruise enthusiasts, Expedia CruiseShipCenters aims to simplify the cruise booking process for its clients. The company’s knowledgeable agents are equipped to assist with all aspects of cruise travel, from selecting the right cruise to managing pre- and post-cruise travel arrangements. By offering expert guidance and support, the company enhances the overall customer experience, making it a go-to resource for those looking to embark on a cruise adventure.
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