Richard Petersen

Feb 24, 2025

No concept of customer goodwill

I called in to add my son to my existing cruise reservation. It took a reasonable 40 minutes or so and after then I realized that they spelled his last name wrong. Two hours later of holding it was finally cleared up. Then they tell me that my Costco cash card went down by $50. This makes no sense. So I ask for a supervisor and am basically told. Tough. He was gruff and lacks the understanding of the situation. Told me it was my fault since I changed my reservation that is what changed and since I accepted the T’s and C’s he was not willing to provide any compensation. For my inconvenience due to their mistake.