Cook Out Restaurants is a fast-food chain that specializes in offering a diverse menu of made-to-order burgers, hot dogs, and milkshakes. The company is known for its commitment to quality ingredients and a customizable dining experience, allowing customers to choose from a variety of toppings and sides. With a focus on affordability and speed, Cook Out caters primarily to families, students, and individuals seeking a casual dining option. The restaurant chain operates numerous locations primarily in the Southeastern United States, providing a convenient option for on-the-go meals. Customers can enjoy a range of classic American fare, including grilled chicken sandwiches and a selection of sides such as fries and onion rings. Cook Out also emphasizes a friendly and efficient service model, making it a popular choice for those looking for quick and satisfying meals. For more information about their menu and locations, visit www.cookout.com.
Cook Out Restaurants receives mixed feedback from customers, highlighting both enjoyable and disappointing experiences. Many reviewers praise the delicious food and great prices, with specific mentions of cheeseburger quesadillas and shakes as standout items.
However, several customers express frustration with their orders, citing issues like hard hamburger buns, incomplete items, and misleading portion sizes. Cleanliness also emerges as a concern, with reports of filthy restaurant conditions detracting from the overall dining experience. While some locations, like those in Morganton and Shelby, are noted for their speed and quality, others fall short, leading to dissatisfaction. Overall, the sentiment is divided, reflecting both the appeal of the menu and significant service and quality issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 11 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“We use the Williamsburg, VA store and they always have awesome food for an awesome price”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fast Food.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | — | 11 |
| 2.1 out of 5 (poor) | 100 out of 100 | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | — | 25 |
Bottom line: Cook Out Restaurants is #1 of 4 on overall rating in this group.
11 reviews of Cook Out Restaurants. Filter by what matters to you.
Over a year ago
We use the Williamsburg, VA store and they always have awesome food for an awesome price. I personally have coeliac disease and if you talk to the General Manager of this specific store he makes sure... See more
Over a year ago
My husband and I decided to get a hamburger and hotdog today for lunch. My hamburger bun was hard as a rock. My husband told me to take it back but I didn't. He could not eat his hotdog because 1. it... See more
Over a year ago
When ever I go, I get some cheeseburger quesadillas with cheese bites and hush puppies. Delicious!
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 45% are 1–2★.
We use the Williamsburg, VA store and they always have awesome food for an awesome price. I personally have coeliac disease and if you talk to the General Manager of this specific store he makes sure that my food is 💯 safe for me to eat. This is the only fast food restaurant that I ever eat just because of that. If we could give more than five stars then we would.
My husband and I decided to get a hamburger and hotdog today for lunch. My hamburger bun was hard as a rock. My husband told me to take it back but I didn't. He could not eat his hotdog because 1. it fell apart when he picked it up and 2. the sauce was SO hot he couldn't eat it. We spent 12.36 and threw away half of it. We will not be back to this Cook Out in Greer, SC
When ever I go, I get some cheeseburger quesadillas with cheese bites and hush puppies. Delicious!
Few weeks ago ordered a BAR-BQ sandwich &BLT. Got home NO BLT IN BAG.Today ordered another BBQ and BLT. Got home had 3 shriveled up pieces of bacon,NO LETTUSE NO TOMATOE. We will not be returning to this cookout ever again.
Cookout has good food but the advisement is false about big tray. So therefore there is nothing big about the big double trays. The burgers aren’t even big enough to cover the bun it feel like you have more of the condiments then then the burger
Last week my wife and I ate at Cookout, Fredericksburg, VA (Plank Road) and was taken back how filthy the restaurant was. There were food and grease marks over the walls, bathroom not so go and food prep was less than desirable. I would hate tom see what goes on in the kitchen..
I ordered a pulled pork plate and when I got to the window and paid , the cashier told me AFTER I PAID that they were out of pulled pork! then when she asked me if i wanted something to replace it or reinverse it, i said reinverse and she gave me a burger instead!! this whole process took about 35-40 minutes of waiting! the reason why it was taking so long was because she was asking me about my steering wheel cover and just looking around at cars.
So far the morganton and shelby stores have been pretty good morganton by fars the fastest of the two . great shakes what bout forty flavors cant go wrong with that bbq for $5.00 heck yea i recomnend them if you've not tried them yet
The burgers are great and at a great price! They also offer many other great selections of chili cheese fries, corn dogs, shakes, etc. The only thing they lack is a great salad selection. Honestly, they have no salad or healthier options available; however if you are looking for a delicious burger at a reasonable price, this is your place! The Nashville, TN location on West End can get very busy on weeknights, and traffic there can be a maze at times, so be prepared to slow down. Once at the counter, service is fast and friendly.
Cook Out Restaurants is a fast-food chain that specializes in offering a diverse menu of made-to-order burgers, hot dogs, and milkshakes. The company is known for its commitment to quality ingredients and a customizable dining experience, allowing customers to choose from a variety of toppings and sides. With a focus on affordability and speed, Cook Out caters primarily to families, students, and individuals seeking a casual dining option. The restaurant chain operates numerous locations primarily in the Southeastern United States, providing a convenient option for on-the-go meals. Customers can enjoy a range of classic American fare, including grilled chicken sandwiches and a selection of sides such as fries and onion rings. Cook Out also emphasizes a friendly and efficient service model, making it a popular choice for those looking for quick and satisfying meals. For more information about their menu and locations, visit www.cookout.com.
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