Review summary

Collingwood Insurance Services UK Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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TB

Tomas Bednarik

5 out of 5 stars
Very helpful staff very satisfied

Very helpful staff very satisfied

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AF

Ahamed Fardin

5 out of 5 stars
She is been great

She is been great Done in no time Many thanks 🙏

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ST

Steven Trewick

5 out of 5 stars
Helpful and friendly

Lisa was excellent friendly helpful made my day

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JP

Julia Pereira

1 out of 5 stars
AVOID COLLINGWOOD AT ALL COSTS!

AVOID COLLINGWOOD AT ALL COSTS! Take into consideration all negative reviews and don’t overlook it like I did!!! Before purchasing I called them to double check everything and was mislead over the phone, which made me go for the worse option. I misunderstood the fine prints because they were not clearly written, and are also misleading. Not to mention the spelling mistakes over the emails exchanged. I purchased learner insurance for a set amount of months, passed my driving test before the policy ended and they are refusing to refund the money for the months I will not use the learner insurance (which I have no option but to cancel). I’ve lost £160. They are claiming I never spoke to one of their agents which is a lie. Why would I have bought a policy over others without having spoken to anyone? Do not recommend them in the slightest! Go for reputable insurance companies instead, cheap becomes costly and it’s not worth it! Regardless of policy you go for its clear that you will be at loss!

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Showing 391 - 400 of 996 reviews
B

Wish I'd looked on here first! Don't expect a refund if cancelling early.

Wish I'd looked on here first!! Took out the annual learner insurance policy. Daughter passed in under 6 months, so entitled to a 25% refund. Oh no! There's a hidden £70 "intermediary fee" that doesn't count as part of the premium, then a £40 "cancellation fee" that isn't referred to anywhere in the 40 pages of the policy document! There's a very brief mention of "Please note that any refund from us whether during or after the reflection period may be subject to a further cancellation charge levied by your insurance intermediary" ...but as I took the policy out direct with them one would assume that doesn't apply. But "direct" apparently isn't quite "direct" as they have their own intermediary subsidiary. Seems dishonest at best. So a warning folks - don't expect a refund. By my calculations, you'd only get something back if you cancel in the first 3 months!!! I suggest taking out a monthly policy...or better still, avoid them until they're more up front about their cancellation charges!

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SS

Best insurance company

They are the best and cheapest insurance company so far

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A

I just booked insurance with Emily

I just booked insurance with Emily, very good and helpful.

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Jv

Stung for £40

Yet another victim of the hidden £40 "cancellation fee" imposed when my son passed his test. Just wish I had researched this company better. Cannot recommend.

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JW

If I could leave zero stars I would

If I could leave zero stars I would. Avoid this company at all costs. Just cancelled my son's insurance and they want £40 cancellation fee but no refund for the unused months. Never heard of this anywhere before and I can't see anything in the terms on the account to say you have to pay in full if you cancel early. Do they not realise we are in a cost of living crisis, the robbing *****.

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J

Stay clear of these con artists!!

Stay clear of these con artists!!! They charge you a massive cancellation fee once you pass your test. 2 months of insurance and they want the whole years worth of policy paid for....Google reviews for them lots of ppl have been duped by them. Currently in contact with citizens advice about this company!!!

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VM

It was one of the best deals on the…

It was one of the best deals on the market. It is very convenient and fast to arrange insurance. I will definitely recommend to my friends and acquaintances. 5 stars.

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C

Unfair Cancellation Charges

Had this insurance for 9 months. Once my daughter passed I understood that she wouldn’t get a refund of the final 3 months. But to actually be charged an additional £40 cancellation fee is a disgrace. Not allowed to just let it expire as was told they would cancel the policy & it would be held against her. And having read other responses to reviews yes it may have been read out in the terms & conditions but this doesn’t make it fair. How many youngsters pass their test at exactly 12 months. Why not just add the cost to the policy making it clear how much this will actually cost.

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MP

Scam people 😡 DON'T GO QITH THIS…

😡 DON'T GO With THIS HORRIBLE COMPANY.THEY HAVE HIDDEN CHARGES DON'T PURCHASE ANY LERNER DRIVER INSURANCE.IF YOU PASSED THE DRIVING TEST YOU STILL NEEDS TO PAY MONTHLY COST FOR TILL END OF YEAR AND YOU CAN'T CANCEL IT ,IF YOU CANCEL THEY CHARGE £70+£40 + AND SAYS OUTSTANDING BALANCE FOR REST OF MONTHS ..ITS A JOKE NO ANY OTHER INSURANCE COMPANY DO THIS.STAY AWAY..SCAM SCAM SCAM 😡😡 I just contacted them again but they are really RUDE AND HORRIBLE CUSTOMER SERVICE ,LADY WAS RUDE AND NEVER WANT TO BE FAIR. SCAM ,RUDE, AND HIDDEN CHARGED ,ALSO NEVER REFUND YOUR DEPOSIT 😡😠😠😡😠😠

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