Review summary

Collingwood Insurance Services UK Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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TB

Tomas Bednarik

5 out of 5 stars
Very helpful staff very satisfied

Very helpful staff very satisfied

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AF

Ahamed Fardin

5 out of 5 stars
She is been great

She is been great Done in no time Many thanks 🙏

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ST

Steven Trewick

5 out of 5 stars
Helpful and friendly

Lisa was excellent friendly helpful made my day

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JP

Julia Pereira

1 out of 5 stars
AVOID COLLINGWOOD AT ALL COSTS!

AVOID COLLINGWOOD AT ALL COSTS! Take into consideration all negative reviews and don’t overlook it like I did!!! Before purchasing I called them to double check everything and was mislead over the phone, which made me go for the worse option. I misunderstood the fine prints because they were not clearly written, and are also misleading. Not to mention the spelling mistakes over the emails exchanged. I purchased learner insurance for a set amount of months, passed my driving test before the policy ended and they are refusing to refund the money for the months I will not use the learner insurance (which I have no option but to cancel). I’ve lost £160. They are claiming I never spoke to one of their agents which is a lie. Why would I have bought a policy over others without having spoken to anyone? Do not recommend them in the slightest! Go for reputable insurance companies instead, cheap becomes costly and it’s not worth it! Regardless of policy you go for its clear that you will be at loss!

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Showing 381 - 390 of 996 reviews
CS

Mean company charge young people £40…

Mean company charge young people £40 cancellation fee when they pass their test! It's inevitable that the policy will be cancelled on passing this is just a way of squeezing more money out of young people who already have to pay extortionate insurance prices on passing.

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LB

£40 payable when you pass the test

Took out a policy for my daughter as a learner driver. Accepted cancellation fees would need to be paid if policy was cancelled, however as many other people have mentioned when I called to inform them that my daughter had passed her test they cancel the policy and expected me to pay £40 for the privilege. I appealed to the financial ombudsmen but to my astonishment they think this is reasonable. I reply to your actual response, I have never had anything back from you other than a text advising I owe you money. Why don't you just be clear to your customers and state when they pass, you will charge a £40 admin fee?

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MK

Good would recommend

Good would recommend

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BG

Total con

Total con, pay for a years insurance use only 8 months. Not only do you not get a refund. They have the brass neck to charge you a £40 cancellation fee. Disgusting company.

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T

Don’t trust these greedy C**ts

Don’t trust these greedy C**ts, cheap quote to entice you in but they have had an extra £75 off us, £35 to change a number plate and £40 to cancel as son passed test. Had the insurance less than a month, no flexibility, and certainly only employ staff with a pitball attitude, please do not use this company.

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MK

If i could give 1star I would-Rip off merchants-buy elsewhere

If i could give 1star I would. Rip off company. When you pass your test and cancel as you are not a learner anymore- buyers beware you have to pay a cancellation fee. Total rip off. It is NOT made clear. At all. Use another company. Disgusted.

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TW

Deceptive, rude, and incompetent!!!! DO NOT USE

I recently had a deeply unsatisfactory experience with Collingwoods Learner Driver Insurance Broker, and I feel compelled to share my disappointment regarding their exorbitant cancellation fees and unprofessional customer service. As a UK-based company, I had expected a higher standard of service and respect for customer needs, but unfortunately, my encounter with Collingwoods fell far below my expectations. After my son held a learner driver policy for just four months, he successfully passed his driving test, which, according to their policy terms, triggered a mandatory cancellation of the policy. As he initiated the cancellation process, we were shocked by the excessive fees demanded by Collingwoods for this seemingly routine procedure. Moreover, the most frustrating aspect of this ordeal was the encounter with a customer service representative named Michael. His obstructive and rude behavior left a lasting negative impression on us. When I requested his full name for future reference and escalation purposes, he unreasonably refused to provide it. Furthermore, he interrupted me while I was speaking, displaying a complete lack of respect for my concerns and inquiries. When I asked to speak with a manager to address my dissatisfaction, he flat-out denied my request and dismissed my concerns without offering any resolution. To make matters worse, during our conversation, Michael insisted on unnecessarily requesting MY personal sensitive data, which raised serious privacy concerns. There was no valid reason for him to insist on such information, especially when it had no relevance to the inquiry or the cancellation process. This breach of trust and disregard for customer privacy is simply unacceptable. Collingwoods Learner Driver Insurance Broker needs to address these significant issues urgently. First and foremost, their cancellation fees must be reevaluated to ensure they align with industry standards and do not burden customers with disproportionate charges. Secondly, the company must focus on providing professional and respectful customer service. Rude and obstructive behavior, such as that exhibited by Michael, tarnishes the reputation of the company and leaves customers feeling undervalued and disrespected. I strongly encourage Collingwoods Learner Driver Insurance Broker to take immediate action to rectify these issues. Customers should never be subjected to unprofessional behavior or unnecessary requests for personal information. Furthermore, a prompt and genuine apology, along with a commitment to improving their cancellation process and customer service, is warranted. Regrettably, based on our experience, we cannot recommend Collingwoods Learner Driver Insurance Broker to others seeking learner driver insurance. Prospective policyholders should be aware of the potential for excessive cancellation fees and disrespectful customer service when dealing with this company. I cannot put personal sensitive data on a review such as a policy number.

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PH

ABYSMAL- AVOID COLLINGWOOD

ABYSMAL! My son passed today after having a policy for no time at all. I didn't fully read the hidden terms and conditions and find we are HAMMERED with fees. DON'T GET LEARNER DRIVER YEARLY INSURANCE WITH COLLINGWOOD, GO ELSEWHERE! Legalised scam it is.

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CC

Terrible - Penalties and Charges

Terrible ! Avoid! Daughter passed her test today after just 7 weeks on policy - hit with what can only be described as ‘penalty fees’ for passing her test. Of course it’s legal and they’ve buried it in their T&Cs to justify it. I am frankly bored of reading their ‘cut and paste’ responses to a whole community of other disgruntled customers who have reported exactly the same experience as we have. Sadly we will never win against a company like this and they will keep scamming people, including young drivers whilst they can keep making money from ridiculous fees and cancellation charges. Surely the point of a learner policy is for the learner to PASS their test ?!!! I will ensure all my friends who are parents of young drivers have their eyes wide open when considering learner driver policies! What a disgrace. Shame on you Collingwood.

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IM

Sneaky to say the least...

Sneaky to say the least... You get stung for a £40 cancellation fee. And yes I've no doubt its there in the T's & C's, but its still a rip off.

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