Very helpful staff very satisfied
Very helpful staff very satisfied
Collingwood Insurance Services UK Ltd
Reviews 1,000β’
4.2
Money & Insurance4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
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4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Collingwood Insurance Services UK Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
She is been great
She is been great Done in no time Many thanks π
Helpful and friendly
Lisa was excellent friendly helpful made my day
AVOID COLLINGWOOD AT ALL COSTS!
AVOID COLLINGWOOD AT ALL COSTS! Take into consideration all negative reviews and donβt overlook it like I did!!! Before purchasing I called them to double check everything and was mislead over the phone, which made me go for the worse option. I misunderstood the fine prints because they were not clearly written, and are also misleading. Not to mention the spelling mistakes over the emails exchanged. I purchased learner insurance for a set amount of months, passed my driving test before the policy ended and they are refusing to refund the money for the months I will not use the learner insurance (which I have no option but to cancel). Iβve lost Β£160. They are claiming I never spoke to one of their agents which is a lie. Why would I have bought a policy over others without having spoken to anyone? Do not recommend them in the slightest! Go for reputable insurance companies instead, cheap becomes costly and itβs not worth it! Regardless of policy you go for its clear that you will be at loss!
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.collingwood.co.uk
All reviews
1,000 total β’ Write a review
Showing 1 - 10 of 996 reviews
SM
Advisor Lisa was very helpful and kund
Advisor Lisa was very helpful and kund
Date of experience: July 1, 2025
W.
Wily .
US
Iβll finish everything with you first, then Iβll go,β
I had a truly excellent experience with Sarah. Her service was outstanding β not only was she professional and helpful throughout the entire process, but she also went above and beyond by sacrificing part of her lunch break just to make sure all my insurance procedures were completed properly.
Date of experience: July 1, 2025
aj
Absolutely useless
Absolutely useless, as the rest of the one star reviews say, they hide a hidden cancellation fee that isn't outlined in the policy documents, just brushed over. Thankfully i've passed my test now so no longer require insurance from these scumbags. Why would you have a 12 month contract for learners when most pass in 6-7 months? Honestly tempted to just cancel payments to them at this point, ridiculous.
Date of experience: June 28, 2025
Kb
Kay b
US
Avoid - rip off / Scam artist
aid for annual learners insurance - Jan to June used Subsequently passed, Collingwood refused to refund unused instead and cited T&Cs with extortionate costs. Crazy!! And they don't offer support Be warned - do not use. You are better to use a more reputable insurance that will not rip you off. Other customers experienced the same issues with these con artists. Please avoid Poor communication To Collingwood- do not comment with a generic "please call us reply". I already did this, with poor, robot replies Terrible insurer
Date of experience: June 24, 2025
KA
K A
US
The reason they are so cheap is becauseβ¦
The reason they are so cheap is because of the hidden fees when cancelling and passing your test. Tell me why Iβm being charged almost 200 for cancelling after I passed when itβs something that is mandatory. Please stay away unless you are willing to take the whole year to pass!!!
Date of experience: June 20, 2025
JR
Cancellation charge
Cancellation charge Just be aware when your child passes their driving test, they will have to pay a cancellation charge, I'm sure this is in the small print, I didn't notice it. I asked if we could just let the insurance run out as we only had 6 weeks left anyway, they said no. I paid for the insurance in full at the start of the policy. When we cancelled the insurance they took the payment from my bank, so they must have stored my payment details and the 3 digit security code too. I would not recommend this company.
Date of experience: June 19, 2025
SH
Disgusting Company
Disgusting Company. Wanted to cancel my Taxi insurance. They are charging me Cancelling premium of nearly Β£1000. I would never recommend them.
Date of experience: June 18, 2025
VP
A very polite and helpful person
A very polite and helpful person, who was very understanding that spoke very well and does so every time, while making you understand and explaining everything. Thank you a lot for everything.
Date of experience: June 18, 2025
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