Cintra HR & Payroll Services is a UK-based provider of integrated HR and payroll solutions designed to streamline workforce management for businesses of all sizes. The company offers a comprehensive platform, Cintra People, which combines HR software and payroll services into a single system. This integration allows organizations to manage their human resources and payroll processes efficiently while ensuring compliance with HMRC regulations. Targeting over 1,500 organizations, Cintra specializes in providing customizable payroll outsourcing, payroll software, HR software, and expense management solutions. Their services cater to a diverse clientele, including multi-site organizations looking for tailored payroll solutions. By leveraging market-leading technology and a team of qualified payroll experts, Cintra aims to help businesses optimize their payroll processing and reduce associated costs. The company focuses on delivering flexible and innovative solutions to meet the evolving needs of its customers.
Cintra HR & Payroll Services receives a mixed response from users, with 73% of reviewers expressing satisfaction. Many customers praise the platform for its ease of use and efficiency, highlighting features like the new employee hub app that simplifies access to payslips.
Reviewers appreciate the helpfulness of the staff, noting that they are always available to address queries and provide support. However, a significant number of complaints focus on payroll inaccuracies and poor communication, with some users reporting repeated errors and frustrations over password management. While some customers have experienced smooth transitions and effective service, others feel that the company has become less reliable over time. Overall, Cintra is viewed positively by many, but there are notable concerns that potential users should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 48 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.4 | 8 |
| Nov 24 | 4.7 | 3 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“We have been with Cintra since 2007 and highly recommend their service and commitment to developing their payroll sys...”
“If you see a previous review from me ignore it as that was when we actually had a dedicated account manager and thing...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HR & Recruiting Software.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 48 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | −67% | 199 |
Bottom line: Cintra HR & Payroll Services is #4 of 5 on overall rating in this group.
48 reviews of Cintra HR & Payroll Services. Filter by what matters to you.
Very good professional company, any queries are responded to quickly, payroll processing turnaround is quick and within deadlines, very useful that you have a specific contact for your payroll. Would highly recommend Cintra for any business wanting to outsource.
I have used Cintra payroll for the last 8 years and have watched the company grow from strength to strength. I find every member of their team to be very helpful and react to my requests very quickly. I would be very happy to recommend Cintra to other companies.
Very helpful
Cintra is an awful software, when I tried to login in it asked me to reset my password, and when reset it doesn't work You need not to sell that rubbish software anymore
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I would give zero stars if I could. Not only have they failed to supply pension info on time they have nearly missed 2 of our last 3 payroll dates. Now I have found that they have moved our PAYE and Pension DDs forward by 2 weeks without notice, leaving us in a very difficult position financially. This firm is awful and I strongly recommend anyone who reads this to avoid them at all costs
Despite numerous reminders, Cintra have failed to provide details to my pension provider (Teachers' Pensions'), where my employment record shows one month's pensionable service out of the six months since they took over these duties for my employer in December 2022. I have yet to receive a reply to the numerous phone calls and emails that I have sent them. I absolutely would not recommend this organisation to carry out your payroll duties.
Absolutely useless company. Unable to access paylsips etc. Told they are going to reset my account but nothing. Why my employers use them I do not know. Don't try to reset your password as it locks you out and then will not recognise username/password. You cannot get hold of them as the click for assistance hyperlink opens a window you are unable to type in.
Cintra HR & Payroll Services is a UK-based provider of integrated HR and payroll solutions designed to streamline workforce management for businesses of all sizes. The company offers a comprehensive platform, Cintra People, which combines HR software and payroll services into a single system. This integration allows organizations to manage their human resources and payroll processes efficiently while ensuring compliance with HMRC regulations. Targeting over 1,500 organizations, Cintra specializes in providing customizable payroll outsourcing, payroll software, HR software, and expense management solutions. Their services cater to a diverse clientele, including multi-site organizations looking for tailored payroll solutions. By leveraging market-leading technology and a team of qualified payroll experts, Cintra aims to help businesses optimize their payroll processing and reduce associated costs. The company focuses on delivering flexible and innovative solutions to meet the evolving needs of its customers.
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