Great payroll platform that is easy…
Great payroll platform that is easy friendly to navigate.
Cintra HR & Payroll Services is a UK-based provider of integrated HR and payroll solutions designed to streamline workforce management for businesses of all sizes. The company offers a comprehensive platform, Cintra People, which combines HR software and payroll services into a single system. This integration allows organizations to manage their human resources and payroll processes efficiently while ensuring compliance with HMRC regulations. Targeting over 1,500 organizations, Cintra specializes in providing customizable payroll outsourcing, payroll software, HR software, and expense management solutions. Their services cater to a diverse clientele, including multi-site organizations looking for tailored payroll solutions. By leveraging market-leading technology and a team of qualified payroll experts, Cintra aims to help businesses optimize their payroll processing and reduce associated costs. The company focuses on delivering flexible and innovative solutions to meet the evolving needs of its customers.
Cintra HR & Payroll Services receives a mixed response from users, with 73% of reviewers expressing satisfaction. Many customers praise the platform for its ease of use and efficiency, highlighting features like the new employee hub app that simplifies access to payslips.
Reviewers appreciate the helpfulness of the staff, noting that they are always available to address queries and provide support. However, a significant number of complaints focus on payroll inaccuracies and poor communication, with some users reporting repeated errors and frustrations over password management. While some customers have experienced smooth transitions and effective service, others feel that the company has become less reliable over time. Overall, Cintra is viewed positively by many, but there are notable concerns that potential users should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 48 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.4 | 8 |
| Nov 24 | 4.7 | 3 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“We have been with Cintra since 2007 and highly recommend their service and commitment to developing their payroll sys...”
“If you see a previous review from me ignore it as that was when we actually had a dedicated account manager and thing...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HR & Recruiting Software.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 48 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | −67% | 199 |
Bottom line: Cintra HR & Payroll Services is #4 of 5 on overall rating in this group.
48 reviews of Cintra HR & Payroll Services. Filter by what matters to you.
Great payroll platform that is easy friendly to navigate.
Takes the complexity out of payroll. An efficient and easy process. Staff very helpful and accommodating.
9 Months in we are a happy customer having transitioned from our previous system mid tax year. We feel secure in our knowledge that we have specialist skills and support for ensuring that payroll gets paid and that we are fully compliant.
Our payroll was previously completed by our accountants, but they sold that aspect to Cintra. There were a few teething problems, to begin with, as we are now involved each month, whereas we were not before. So have to remember time scales etc otherwise they fine you, don't like that stress. However, our payroll for two directors stays the same each month and so it is so easy for them. Not sure on the feedback for a more complicated payroll, as they require clients knowing about payroll and we don't! We deal with Leah each month and she is really good at helping with any queries, like those we had at year end.
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I would like to compliment and thank the team I had the pleasure to work with at Cintra whilst temporarily being responsible for payroll services at my employer. Very professional and dedicated individuals with a friendly and personal touch. I was new to the business and could rely on the support of my team to take away my unease being unfamiliar with UK payroll legislation. I would highly recommend Cintra to any company looking for a partner in providing solid HR payroll delivery.
Have been using cintra payroll coming up to 3 years. The system is easy to navigate and service turn around times are quick. If i have any queries the team are quick to response. Happy with the service we are receiving from them.
I have always found Cintra helpful. Have recently requested a lot of reports which have been turned around in a prompt time, and always contained enough and extra useful data.
Very helpful
Cintra HR & Payroll Services is a UK-based provider of integrated HR and payroll solutions designed to streamline workforce management for businesses of all sizes. The company offers a comprehensive platform, Cintra People, which combines HR software and payroll services into a single system. This integration allows organizations to manage their human resources and payroll processes efficiently while ensuring compliance with HMRC regulations. Targeting over 1,500 organizations, Cintra specializes in providing customizable payroll outsourcing, payroll software, HR software, and expense management solutions. Their services cater to a diverse clientele, including multi-site organizations looking for tailored payroll solutions. By leveraging market-leading technology and a team of qualified payroll experts, Cintra aims to help businesses optimize their payroll processing and reduce associated costs. The company focuses on delivering flexible and innovative solutions to meet the evolving needs of its customers.
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