Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
car firm helped me sort everything out within a day and I drove away the next morning. renault kangoo i bought was spotless and exactly what I needed. No pushy sales pitch—just honest advice and a good deal. Wouldn’t hesitate to use them again.
Date of experience: April 29, 2025
Picked up my new van last week and the whole process was smooth from start to finish. Tom was brilliant—kept me updated every step of the way and even stayed late so I could collect after work. Genuine guy, no pressure, just solid service. Will definitely recommend!
Date of experience: April 27, 2025
Do not , I repeat Do Not buy a c car or van from this company!! I myself chose to ignore the bad reviews, but I should've known better !! They sold me a van with a dodgy Mot, as I checked it online the van had failed due to a windscreen wiper which was not clearing the windscreen. But miraculously on the second retest it managed to pass with the same windscreen wiper on the windscreen.. I took delivery of this van. It had a nail in one tire and a puncture in the spare. It had no wheel brace or wheel jack they clearly haven't checked the vehicle at all. It sounds like it was purchased from the auctions and sold on straight away, the service paperwork was very dodgy . I had a the van put through a second MOT, even though it had just passed the MOT , as I didn't trust them also for my and my family's safety!! The second MOT revealed more failures , headlights not aligned properly, also advisories which were not mentioned in the first Mot!! Car firm suggested that I take the matter up with the MOT station , but I pointed out that the vehicle Was not mine at this time,, I was not the owner!!! Another problem was the engine was full of sludge. I had to pay £178 to have the engine flushed out a new oil put in this needs to be done again. I have only owned the van for two days!! I contacted the company to reject the vehicle not fit for purpose under my 30 day consumer rights. This is now in the hands of the law Please, please avoid this company I was told by the delivery guy that they paid for fake reviews What does that tell you?
Date of experience: April 23, 2025
US
I’ve bought a few cars over the years, and car firm is hands-down the best. I came in unsure what I wanted, but the team took the time to understand my needs—commuting, weekend trips, etc.—and narrowed it down to three great options. They weren’t pushy, gave me space to decide, and even threw in a few extras like floor mats and a tank of diesel. The finance process was transparent and no hidden fees.
Date of experience: April 21, 2025
From the first test drive to signing the paperwork, everything was smooth. Tom actually listened to what I needed and found me a van that fit both my work needs and budget. No upselling, no gimmicks—just honest help. Two months in, and I’m still loving my purchase.
Date of experience: April 18, 2025
Bought my first car here, a Vauxhall Adam, and was helped with the process by the sales guys very well. Was able to reserve a viewing and a test drive and had all the paperwork and payments done a couple days later. Excellent customer service, very friendly and accommodating. Would
Date of experience: April 10, 2025
Really friendly and helpful staff, spoke to reece who helped my wife and I and gave us good advice on choosing a new work van for our small business. No pressure and very pleasant and professional. Needed a van quickly and everything was sorted in a matter of few days from reserving one to going down and browsing to making sure we’re were choosing the correct one for us.
Date of experience: April 7, 2025
US
This was the first time I have purchased a car in the manner I did. I purchased and arranged a deal through photos and video. Not something that I would normally be comfortable with. However, the integrity and helpful manner in which this transaction was delivered was extremely professionally.
Date of experience: March 30, 2025
