Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
Avoid this company – dishonest and untrustworthy. I paid a £1,000 deposit for a van that was completely misdescribed. When I requested a refund, they initially refused. Only after I made it clear that I would take legal action via the small claims court did they agree—but then came the delays. Week after week, I had to chase them by phone. I was met with ridiculous excuses like “the director is abroad,” “he overspent,” or “the bank blocked their cards.” In my opinion, they are not to be trusted. Save yourself the hassle and steer clear unless you want a frustrating and stressful experience.
Date of experience: June 19, 2025
Fine car sales is a absolute liability Brought a car Sept the engine failed in Jan, no help from garage just abuse down the phone even after telling him my 11 yr old son was there he continually swore and was so awful Really bad customer service an absolute joke of a garage
Date of experience: June 6, 2025
SCAMMERS They pay for fake reviews written by AI. Me and my partner bought a car which had failing brakes and was in roadworthy. The mechanic said me and my family could have been seriously injured. Can’t fathom how they are still allowed to trade. Delivered with a broken wind screen and multiple other serious issues. Refused to refund even after 1 week of owning the vehicle. Please listen to the bad reviews.
Date of experience: June 6, 2025
got a vw transporter on finance and it was cheaper than i expected. finance manager was really helpful in arranging everything for me.
Date of experience: May 30, 2025
new van delivered and my old one picked up at the same time. nice smooth process!
Date of experience: May 27, 2025
called car firm after my caddy broke down and was too expensive to fix. told them i need a new van urgently as i had jobs booked with customers. they delivered my new caddy the next day! I was so surprised how quickly they managed to get everything done for me and kept me informed the whole process. i would definitely recommend these guys if youre looking for a new van.
Date of experience: May 24, 2025
SCAMMERS! DO NOT USE THIS PLACE! Usual sales tactics to get you to give them £100 FULLY REFUNDABLE deposit! 3 weeks go by and phone call after phone call for someone to call me back I finally get told the van needs a new turbo, so they sent it off to get a new one. I said I was happy to wait another week. A few days later I call to arrange a collection date. Again, no call back as promised. I then check their reviews!!! The red flags all round were enough for me to cancel and ask for my FULLY REFUNDABLE deposit back. Oh wait, I'm told NO! Because "I" agreed to the work being done on the van before the sale, therefore voiding my deposit. Now having to deal with the credit card company to get them to get my money back.
Date of experience: May 8, 2025
