Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
we part exchanged 4 of our older vans for the newer models. they paid really good prices for all the vans and gave us service packages for the new vans we bought. i would highly recommend if youre looking for a reliable company to switch over your vans.
Date of experience: July 7, 2025
went in for a test drive on a renault kangoo, van drove really well, the done a fresh mot and a service for me as i do over 45k miles a year. service was great, no rush or pressure. very relaxed yet professional environment.
Date of experience: July 7, 2025
bought my daughters first car from car firm. polite salesman with good knowledge on cars. showed us all the controls and went through our warranty cover in details so we knew exactly how it works and what it covers.
Date of experience: July 5, 2025
This is one of the most disgraceful companies I have ever encountered in the UK motor trade. Car Firm took a deposit from a vulnerable individual for a van that was never delivered, never accepted, and later proven to be in defective and unroadworthy condition. Rather than doing the lawful and decent thing — refunding the money — they doubled down with lies, deception, and intimidation. They submitted a chargeback defence to the bank that was riddled with false claims: they pretended the customer had taken the vehicle (they hadn’t), accused them of fraud (they hadn’t), and even threatened to report them to Action Fraud — a blatant abuse of process and power. This wasn’t just poor service — this was deliberate, strategic misconduct, targeted at someone with limited resources and personal vulnerability. The case is now the subject of legal action and formal complaint to regulators. In my opinion, this company should be on the radar of Trading Standards and the Financial Conduct Authority, and should be avoided by anyone who expects even the most basic ethics from a business. Shame on Car Firm. No respect for the law, no respect for customers, and no integrity whatsoever.
Date of experience: July 4, 2025
just bought my second van from car firm. very different to most van dealers out there today. customer service was good, they’re honest and upfront which i liked.
Date of experience: July 4, 2025
If I could give less than one star I would do. This company are absolutely diabolical. I bought a van for work from them and then within less than eight weeks the clutch had gone and I was left with a £1400 bill. Trying to talk to them about their so-called warranty scheme was an absolute disgrace. They denied all liability; refused to help and were rude and abusive. Do not buy a can or car from these people as they are dishonest.
Date of experience: June 25, 2025
fake reviews on google! click on the username, you will see they have reviewed the same companies as each other. I have screenshots for when they get deleted!
Date of experience: June 25, 2025
Trust the bad reviews, they are the reason salesmen get a bad rep. They will sell you a faulty vehicle which simply has plasters covering the issues. Stay away and don’t buy.
Date of experience: June 22, 2025
