Vladimir Romanov

Reviews by Vladimir Romanov

CA

Car Firm

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Jul 4, 2025

This is one of the most disgraceful…

This is one of the most disgraceful companies I have ever encountered in the UK motor trade. Car Firm took a deposit from a vulnerable individual for a van that was never delivered, never accepted, and later proven to be in defective and unroadworthy condition. Rather than doing the lawful and decent thing — refunding the money — they doubled down with lies, deception, and intimidation. They submitted a chargeback defence to the bank that was riddled with false claims: they pretended the customer had taken the vehicle (they hadn’t), accused them of fraud (they hadn’t), and even threatened to report them to Action Fraud — a blatant abuse of process and power. This wasn’t just poor service — this was deliberate, strategic misconduct, targeted at someone with limited resources and personal vulnerability. The case is now the subject of legal action and formal complaint to regulators. In my opinion, this company should be on the radar of Trading Standards and the Financial Conduct Authority, and should be avoided by anyone who expects even the most basic ethics from a business. Shame on Car Firm. No respect for the law, no respect for customers, and no integrity whatsoever.

CO

Courier Exchange

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Jun 18, 2025

Courier Exchange Exploited My Illness, Ignored Medical Evidence & Breached Their Own Policy – A Dangerous Company for Small Operators

Courier Exchange (CX) portrays itself as a trusted platform for logistics professionals. But when you’re vulnerable, unwell, and need fair treatment, they reveal their true face — cold, corporate, and ethically broken. Due to serious, NHS-confirmed health conditions (including fibromyalgia, severe obstructive sleep apnoea, and neurological trauma), I became medically unfit to work. I informed CX and was asked to submit a 12-month Fit Note and GP letter to have my refund request properly reviewed. I did exactly as they asked, in full faith that I was entering a legitimate, compassionate process. Instead, I was deceived. What I received was a copy-paste refusal, with: • No mention of my condition, • No evidence my case was ever reviewed, and • No fair application of their own “discretionary refund policy.” They collected my private medical data under false pretences — then acted as if I was just another number. That is not just unfair. That’s dangerous. Let’s be clear: • They breached their own policy, • They ignored UK consumer law, • They violated my disability rights under the Equality Act 2010, • And they mishandled special category medical data, a serious UK GDPR violation. I’ve now filed formal complaints with: • The ICO (Information Commissioner’s Office), • Trading Standards, • And I’m pursuing them through Small Claims Court. If you’re a sole trader, a driver, or a small fleet operator, please take this seriously: Courier Exchange will not support you when you need them most. They will dismiss you, deny accountability, and profit from your hardship. This isn’t a network. This isn’t a partnership. This is a machine that takes your money and turns its back the moment you’re down. This is the real face of Courier Exchange.