Builders is a review platform that enables users to share their experiences and opinions about various products and services. The company focuses on providing a space where consumers can post and read reviews, helping potential customers make informed decisions based on authentic feedback. Builders aims to foster transparency and trust in the marketplace by allowing users to interact with one another and evaluate the credibility of different businesses. Targeting consumers seeking reliable insights, Builders serves as a resource for individuals looking to understand the quality and reputation of various offerings. By facilitating user-generated content, the platform enhances the decision-making process for buyers across diverse sectors. Builders is committed to maintaining an environment that prioritizes genuine reviews, contributing to a more informed consumer base.
Reviewers express significant dissatisfaction with Builders, highlighting a pervasive issue with poor service across various locations. Many customers report long wait times and unhelpful staff, with one reviewer noting a 15-minute wait in the garden section before having to seek assistance from an employee who was distracted.
Complaints about rude and unprofessional service are common, particularly at specific branches like Kempton Park and Tableview. However, there are some positive experiences, with a few customers praising the exceptional service from individual staff members, such as Sibelo at Builders Margate, and the overall store accessibility in Polokwane. Despite these isolated positive remarks, the overwhelming sentiment reflects frustration with service quality and delivery issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 19 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 1.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 3 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 19 most recent reviews.
“All of my orders have arrived early and I am a happy customer”
“No customer service or support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.6 out of 5 (poor) | — | 19 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | 35 |
Bottom line: Builders is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 1.6).
19 reviews of Builders. Filter by what matters to you.
March was my birthday month, and every year (to my surprise) I get a voucher from Builders Warehouse to spend and receive discount. It is such an awesome gift, as there is ALWAYS something you want or need from Builders Warehouse. Thanks so very much!
The service I received from Sibelo at Builders Margate was exceptional. He was friendly, courteous and helpful. He went out of his way to find what I needed and also alerted me to the special that day.
The stuff at polokwane Builders were amazing, really enjoyed their service. Everything is easily accessible at the store and easy to shop. The frosted glass spray really turned my vision into reality 😍Thank you Builders , you are my go to hardware.
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After all the bad service I received across the board, it is hard to ignore EXCELLENT SERVICE!!! Builders your call centre staff are by far the most competent and the service is next level. Thank you very much. They have gone above and beyond to assist with the smallest requests. I am extremely grateful and I would definitely continue to shop and recommend builders.🙂
Builders is a review platform that enables users to share their experiences and opinions about various products and services. The company focuses on providing a space where consumers can post and read reviews, helping potential customers make informed decisions based on authentic feedback. Builders aims to foster transparency and trust in the marketplace by allowing users to interact with one another and evaluate the credibility of different businesses. Targeting consumers seeking reliable insights, Builders serves as a resource for individuals looking to understand the quality and reputation of various offerings. By facilitating user-generated content, the platform enhances the decision-making process for buyers across diverse sectors. Builders is committed to maintaining an environment that prioritizes genuine reviews, contributing to a more informed consumer base.
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