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HomeBudgetinsurance Reviews
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Budgetinsurance Reviews

4.5 out of 5 stars
4.5 out of 5 stars
4.5
|Excellent|60 reviews

Last reviewed 7 months ago

TrustScore

4.5
4.5 out of 5 stars
Excellent
5 out of 5 stars
48
4 out of 5 stars
5
3 out of 5 stars
1
2 out of 5 stars
1
1 out of 5 stars
5
60 reviews in total

Review summary

Budgetinsurance receives high praise from many customers for its easy-to-navigate website and competitive pricing, making the process of obtaining car insurance straightforward and efficient. Reviewers frequently highlight the good value for money, with several noting that the service includes extras at no additional cost. Many express satisfaction with the overall experience, describing it as quick and hassle-free. However, there are notable complaints regarding the management and customer support, with some customers feeling that the staff, particularly managers, lack the necessary knowledge to assist effectively. This inconsistency in service quality has led to frustration for a few users. Overall, while Budgetinsurance excels in ease of use and affordability, there are areas for improvement in staff training and support.

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Based on reviews, created with AI

See what reviewers are saying

Martin
Martin Featured

7 months ago

1 out of 5 stars

Absolutely shocking company

Absolutely shocking company, no help at all, don’t understand how no claims discount works, but from what I know, you can only use a NCD on one policy, told me I had to have it active for it to work e... See more

Anne Moore
Anne MooreFeatured

7 months ago

5 out of 5 stars

Very happy with your service

Very happy with your service

Ms Rebecca Gander
Ms Rebecca GanderFeatured

7 months ago

5 out of 5 stars

Budget made the process of insuring my…

Budget made the process of insuring my car so easy, with their efficient on-line services, I found all the information I needed and at a great price !

Paul.
Paul.Featured

7 months ago

5 out of 5 stars

Very easy site to navigate around

Very easy site to navigate around. Price was very cheap and the extras you get at no extra cost.

Filter by rating:
Mr angus neil
Mr angus neil
1 reviews•New Reviewer
8 months ago
4 out of 5 stars

None of the red tape

None of the red tape

Helpful?
neil jones
neil jones
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

They gave me a very competitve quote…

They gave me a very competitve quote and there online app is easy to use, no complaints so far

Helpful?
Mr Mabey
Mr Mabey
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Very easy to use website and good price

Very easy to use website and good price

Helpful?
C M
C M
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

very patient and helpful,explaining and…

very patient and helpful,explaining and giving the quick service

Helpful?
K G
K G
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Very efficient and smooth very good

Very efficient and smooth very good

Helpful?
CN
CN
1 reviews•New Reviewer
8 months ago
1 out of 5 stars

Stay AWAY!!!

Having learned today that Budget are just another arm of BGL, it comes as no surprise that they are treating us the way they are. When a manager/coach (shares the name of the King) ignores your fears over being put in a vulnerable position financially (because of their unjust fees), then you're on to a loser. To cancel the policy would be nearly as expensive as the policy is to have for the year (more unjust fees), so there's no point in doing that. They are simply not interested in what you have to say and I get the distinct impression (from this manager/coach) that they rub their hands together when they think there's a tiny reason to slap fees onto a policy for, in reality, nothing at all. I hope their team doesn't bother with any reply to this, I'm not interested in what they have to say at their level. I have to bypass people like the aforementioned manager/coach and aim a little higher. This, ultimately, is heading for the insurance ombudsman but that doesn't bother the manager/coach at Budget. They just want to wallow in their own thirst and greed for extra fees wherever they can find them. God forbid I need their help with an insurance claim - I doubt that'll go well. Stay away people - don't be fooled by their 'cheap' prices...it's just a lure to get you on their books then hit you with unjust charges left, right and centre. To this end, and I'm not sure it's relevant but BGL have an absolutely awful reputation as a place to work...and that's first-hand knowledge. I cannot imagine working at Budget is any different, especially if you consider they are under the same umbrella and they have two offices not very far apart from each other. Mind you, if you have the likes of a manager/coach (who we dealt with via an agent) working there - who does not care one jot about his customers, it tells you all you need to know. They'll lose my custom, they know that- but do they care? Anyone reading this knows the answer to that question.

Helpful?
Steve Smith
Steve Smith
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

First class service

First class service, excellent quote and delighted to be with them.

Helpful?

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Warren Fossett
Warren Fossett
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Very easy to take out a new policy

Very easy to take out a new policy. Fantastic price as well.

Helpful?
Mr Ingle
Mr Ingle
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

A really great service

A really great service, the advisor I spoke to was friendly and very helpful. I had received a slightly better quote elsewhere when about to renew but Budget Insurance were great to deal with and offered me a further discount. Highly recommend when looking for great car Insurance premiums.

Helpful?
Rohan Grant
Rohan Grant
1 reviews•New Reviewer
8 months ago
1 out of 5 stars

Don't be fooled by the low price

If you want a smooth insurance renewal, please don't go with Budget, they will try everything to increase your premium, even when you had a incident and it's not your fault which was included in the info provided by MS. For that reason I will not be renewing future policies with MS. You get constant emails to ring them even when you agreed the increase in premium with their reps- You've been WARNED! stay clear!!!!

Helpful?
PT
PT
1 reviews•New Reviewer
8 months ago
2 out of 5 stars

Absolute rubbish

Absolute rubbish. Added a fee after fee agreed due to nonsense information held on CUE regarding a non fault claim that I know nothing of.. Will cancel and find a better solution.

Helpful?
Mrs M Haywood
Mrs M Haywood
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

All good.

All good. Appreciated that I got paper copies of everything in the post.

Helpful?
Philip Edge
Philip Edge
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Done on line no problems

Done on line no problems

Helpful?
Dinah Newman
Dinah Newman
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Happy customer

Easy to get a great price and what a great price over the moon

Helpful?
Mr william lee
Mr william lee
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Good price for comprehensive cover

Good price for comprehensive cover. Easy to deal with phone operator who explained things in a professional manner

Helpful?
Mrs Kane
Mrs Kane
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Great stsff pleasant and helpful

Great stsff pleasant and helpful

Helpful?
John McNaught
John McNaught
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Easy online process and a high level of…

Easy online process and a high level of cover for a really very competitive price. Very clear options too with no hidden costs. Too soon to assess for service but they rate highly everywhere so don’t expect any issues.

Helpful?
Mr Graham Hodgson
Mr Graham Hodgson
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Easy to communicate with

Easy to communicate with, Great price. Didn't have to do much really just decide and pay. Very happy

Helpful?
lawence
lawence
1 reviews•New Reviewer
8 months ago
4 out of 5 stars

Competitive pricing.

Successfully applying for comprehensive car insurance was made easier by competitive pricing.

Helpful?
Paul Throssell
Paul Throssell
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Great company very competitive…

Great company very competitive efficient and instructive

Helpful?
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About Budgetinsurance

Budget Insurance is a UK-based insurance intermediary that specializes in providing car and van insurance solutions. Established in 1996 as a trading name of BISL Limited, the company has catered to the insurance needs of millions of customers, offering a range of policies designed to fit various lifestyles and preferences. With a focus on simplicity and flexibility, Budget Insurance partners with a network of leading UK insurers to deliver quality coverage at competitive prices. Targeting individuals and businesses seeking reliable motor insurance, Budget Insurance aims to simplify the insurance experience by providing clear options and support. Their services include a dedicated UK-based customer service team and a 24/7 claims line, ensuring that assistance is readily available when needed. Customers can easily obtain quotes and manage their accounts online through the company's website, making Budget Insurance a convenient choice for car and van insurance in the UK.

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