
Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) is dedicated to providing comprehensive mental health care services to individuals residing in Birmingham and Solihull. The organization focuses on supporting those experiencing a range of mental health issues, offering tailored interventions designed to improve overall mental well-being. BSMHFT's services include a new 24/7 mental health text service, which provides free and confidential support to individuals in need. The Trust also emphasizes community engagement through initiatives like the Trust Talk publication, aimed at keeping service users, carers, and staff informed about the latest developments within the organization. With a commitment to enhancing mental health support, BSMHFT plays a vital role in the health care landscape of Birmingham and Solihull.
Reviewers frequently report negative experiences with BSMHFT Mental Health, citing customer pain points more often than praise. Common complaints include service, serious, support, contact.
Overall sentiment is predominantly negative based on 7 reviews and an average rating of 1.0 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“Serious incidents within the organisation including the data officer and the customer relations adviser happened this...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.0 out of 5 (poor) | 50 out of 100 | 1.0 out of 5 (poor) | — | 7 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 |
Bottom line: BSMHFT Mental Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 1.0).
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Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) is dedicated to providing comprehensive mental health care services to individuals residing in Birmingham and Solihull. The organization focuses on supporting those experiencing a range of mental health issues, offering tailored interventions designed to improve overall mental well-being. BSMHFT's services include a new 24/7 mental health text service, which provides free and confidential support to individuals in need. The Trust also emphasizes community engagement through initiatives like the Trust Talk publication, aimed at keeping service users, carers, and staff informed about the latest developments within the organization. With a commitment to enhancing mental health support, BSMHFT plays a vital role in the health care landscape of Birmingham and Solihull.
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