Review summary

Boost Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

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I entered the Boost Mobile store…

I entered the Boost Mobile store located on Clark Street in Chicago with the intention of purchasing a Motorola Razor 2025. My objective was to acquire the phone without any service, as I was already subscribed to Metro PCS. However, since the store did not have the phone in stock, I bought it at full price out the door. I informed the sales associate of my wish to purchase solely the device, but she persistently attempted to persuade me to sign up for a service plan. I declined her offers, yet she informed me that if I paid for the phone, I would not have to worry about a monthly bill. When I inquired about the cost, she quoted a monthly fee of $55. I questioned why I could not opt for the $35 plan. She explained that the phone I was using required that specific plan but assured me that they would manage it, and I would not be responsible for any payment until September, at which point the phone would be unlocked. Her rationale for this was unclear, yet I went ahead and completed the purchase. Upon attempting to set up my account with Total Wireless, I encountered difficulties and had to reach out to customer service. After nearly an hour on the phone, my account was finally established, albeit with four numbers associated with it despite my recent purchase. I shared my concerns with the representative, who indicated that this was a tactic used to maintain their commissions, so she removed the numbers off my account. Now, two weeks following my purchase, my bill came due, prompting me to switch plans to keep my phone operational. I contacted customer service once more to request that they unlock my phone so I could transfer my number. To my dismay, they informed me that this was not permitted because I had only recently acquired the phone. I was advised that I would need to wait until August 14th to pay $150 for the unlock or until September 14th to transfer my number. Frustrated, I ended the call. This serves as a warning to anyone considering Boost Mobile: their employees have considerable control over your phone and you may find yourself burdened with unforeseen bills. Their practices can be deceitful, and they appear focused on scamming customers to meet their commission targets. Additionally, I would like to note that the same individuals who operate this store also work at the Lincolnwood Mall location. Exercise caution. Oh i almost forgot i took pictures of the numbers that was under my account and she signed the receipt saying the phone is paid off upon the agreement we made.

O
Great service with great pricing

Great service with great pricing

L
My order was delayed by 2 weeks

My order was delayed by 2 weeks I had to pay for an additional month from my previous provider. I informed Boost of inconvenience of the $55 cost. They only credit me $5. Wow what a disappointment

J
Worse place I ever dealt with.

WOW, boost mobile got the win with the absolute worse phone company I ever dealt with. Boost mobiles name should be switched to VERIFICATION MOBILE. I drove roughly 20 miles round trip to a mall so they can verify it's me? The girl at the shop was extremely rude. So i tried to get my phone ported yet again the next day and they wanted to verify it's me? Seriously. The "friendly" agent I talked with said (your verification) only lasts for one day and I need to go back to the boost store and get verified yet again? THIS IS TRUE AND NO JOKE. If you port to this place be prepared and get DNA and fingerprints to take with you to a boost mobile place in your area and find a hotel near boost mobile as I can assure you they will want to see you.

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All reviews

1,000 total • Write a review

Showing 981 - 990 of 996 reviews
G
5 out of 5 stars

Everybody’s been so helpful and getting…

Everybody’s been so helpful and getting my new account set up and working thank you all very much

Date of experience: June 9, 2025

M
1 out of 5 stars

I’ve called to get help with getting my…

I’ve called to get help with getting my phone set up because I cannot make A receive phone calls only to be transferred to someone else, but the transfer didn’t go through and was hung up on problems. Still not resolved. No one bothered to call back. I need to speak to someone live i’m dyslexic and have difficulty reading and writing so your suggestion does not work. so do not help people with a handicap?

Date of experience: June 9, 2025

J
2 out of 5 stars

the service not as good as AT&T or…

the service not as good as AT&T or Verizon drop calls don't have good service as they told me

Date of experience: June 9, 2025

A
4 out of 5 stars

very helpful and fast

very helpful and fast

Date of experience: June 9, 2025

J
3 out of 5 stars

You are doing ok

You are doing ok

Date of experience: June 9, 2025

K
5 out of 5 stars

Tech

Tech was nice and kind

Date of experience: June 9, 2025

B
4 out of 5 stars

Lower price for USA access

Great price and same network access in the US. It would be 5 stars with cover in other countries. Gave up the other country access for the lower cost.

Date of experience: June 9, 2025

M
5 out of 5 stars

Doing good love the family plan been…

Doing good love the family plan been with yall since my teens

Date of experience: June 9, 2025

A
5 out of 5 stars

Simpler and affordable plan with no…

Simple and affordable plan with no hidden fees. Service recommended

Date of experience: June 9, 2025

P
1 out of 5 stars

I can't copy and paste

I can't copy and paste

Date of experience: June 9, 2025

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