I entered the Boost Mobile store…
I entered the Boost Mobile store located on Clark Street in Chicago with the intention of purchasing a Motorola Razor 2025. My objective was to acquire the phone without any service, as I was already subscribed to Metro PCS. However, since the store did not have the phone in stock, I bought it at full price out the door. I informed the sales associate of my wish to purchase solely the device, but she persistently attempted to persuade me to sign up for a service plan. I declined her offers, yet she informed me that if I paid for the phone, I would not have to worry about a monthly bill. When I inquired about the cost, she quoted a monthly fee of $55. I questioned why I could not opt for the $35 plan. She explained that the phone I was using required that specific plan but assured me that they would manage it, and I would not be responsible for any payment until September, at which point the phone would be unlocked. Her rationale for this was unclear, yet I went ahead and completed the purchase. Upon attempting to set up my account with Total Wireless, I encountered difficulties and had to reach out to customer service. After nearly an hour on the phone, my account was finally established, albeit with four numbers associated with it despite my recent purchase. I shared my concerns with the representative, who indicated that this was a tactic used to maintain their commissions, so she removed the numbers off my account. Now, two weeks following my purchase, my bill came due, prompting me to switch plans to keep my phone operational. I contacted customer service once more to request that they unlock my phone so I could transfer my number. To my dismay, they informed me that this was not permitted because I had only recently acquired the phone. I was advised that I would need to wait until August 14th to pay $150 for the unlock or until September 14th to transfer my number. Frustrated, I ended the call. This serves as a warning to anyone considering Boost Mobile: their employees have considerable control over your phone and you may find yourself burdened with unforeseen bills. Their practices can be deceitful, and they appear focused on scamming customers to meet their commission targets. Additionally, I would like to note that the same individuals who operate this store also work at the Lincolnwood Mall location. Exercise caution. Oh i almost forgot i took pictures of the numbers that was under my account and she signed the receipt saying the phone is paid off upon the agreement we made.
