Black Sheep Utilities has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Black Sheep have been brilliant at sorting out the question of VAT in respect of the bills for our charity and also in taking forward the possibility of fitting a smart meter. Much easier than going through the actual provider. Very quick response
Staff are always very friendly and helpful
What a breath of fresh air! Whenever I have a query or problem I never go direct to my energy supplier (British Gas Lite) I come straight to Customer Services at Black Sheep and they do all the hard work for me; they even chase the company if they don't get back within a certain time. Also, when you call Customer Service you don't get pushed from pillar to post, the person who greets you on the telephone deals with your query - again, what a breath of fresh air. I have been dealing with a very professional and courtesy lady called Malika Boostani and every time I contact her she is straight onto it and doesn't stop until the issue is resolved. My work colleague was looking to swap suppliers and I did not hesitate to recommend BSU. Well done guys, I won't be going anywhere for a long time.
I would give minus 10 stars if possible. They are rude, arrogant, pushy and condescending. They demand information re who you are, your role in the office, your level of responsibility and say they 'need' you to sign their permission form! When asked not to ring again they say they definitely will ring again. If they were the only energy broker in existence we would never use them. I find it hard to believe that there are still companies who haven't moved on from these very outdated attitudes. In the last 20 years most companies have moved to a model of customer service which involves politeness and good manners. The staff at this company have no concept of even the most basic manners and I can only assume that rudeness is part of their training.
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Very helpful and got a good result
Date of experience: October 1, 2021
We had trouble with our broadband but the lovely lady Francesca got onto our provider and got them moving after threatening to take the business away from them she finally got them to do there job all I can say is well done and thank you and we have broadband that suits our purpose
Date of experience: September 24, 2021
Could you explain how I can move to a new energy provider without either company requiring my meter readings? the numbers are 027200. What's going to happen with my old firm owing me over £300
Date of experience: September 19, 2021
The company dealt with a new electric contract and then Francesca Wilson sent me an email to confirm that everything was all complete and ready to change of our due date. Thank you
Date of experience: September 2, 2021
Excellent Service, had a great call with Phil Watts
Date of experience: August 31, 2021
US
We have just had a cold call from Black Sheep. The person on the phone was very pushy, demanded to be put through to a colleague and when told he was not available, asked for his mobile number implying that he already knew it and wanted to confirm it. We do not deal with Black Sheep and if this an example of their business practises, we never will. Reading previous reviews it would appear that this is standard business practise for them even though Black Sheep say it is not!
Date of experience: August 27, 2021
