BitMart

1.8 out of 5 stars
1.8
Poor60 reviews

TrustScore

1.8
1.8 out of 5 stars
Poor
5 out of 5 stars
10
4 out of 5 stars
2
3 out of 5 stars
0
2 out of 5 stars
2
1 out of 5 stars
46
60 reviews in total

Review summary

BitMart has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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My account was unfairly blocked

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Hamsy
Hamsy
1 reviews
6 months ago
5 out of 5 stars

very good

very good. supper

Helpful?
cliente
cliente
1 reviews
6 months ago
4 out of 5 stars

Normally good but sometimes we have…

Normally good but sometimes we have problems with withdrawals

Helpful?
FRL
FRL
1 reviews
6 months ago
4 out of 5 stars

Would like a more simple trade option…

Would like a more simple trade option but overall I am able to navigate and complete tasks easily enough

Helpful?
Thanks
Thanks
1 reviews
6 months ago
5 out of 5 stars

Good Experience

Good Experience

Helpful?
Crypto
Crypto
1 reviews
6 months ago
5 out of 5 stars

Bitmart : A best for new crypto users

I really like exchange because 1. This exchange has simple and fast ui which helps me in seemless trading experience 2. Timely reward distribution and good support service.

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Mikhail
Mikhail
1 reviews
6 months ago
5 out of 5 stars

Очень нравится ваша биржа

Очень нравится ваша биржа, хотя я и не работал на ней, но сейчас нет средств. Я надеюсь, что когда-нибудь буду торговать здесь. Дизайн очень нравится, безопасность, тоже на хорошем уровне

Helpful?
5 out of 5 stars

I had problems at the start

I had problems at the start, and went off my brain because I have been scrammed before in Crypto and though that is what they were doing also. That was far from the case. Awesome support, I thank you for your understanding - and I look forward to trading and buying for a long time to come.

Helpful?
Adina
Adina
1 reviews
6 months ago
5 out of 5 stars

Fast transactions with low fees

Fast transactions and with low fees

Helpful?
6 months ago
1 out of 5 stars

Stay Away from BitMart – They Can Freeze Your Account and Steal Your Money

I completed full identity verification on BitMart back in 2022. Everything was properly submitted with valid documents and personal details. Now, three years later in 2025, they suddenly and without warning blocked my account and froze all the funds inside it. At first, I wasn’t too worried — the account was verified under my name, and I have all the documents to prove it. But when I tried submitting my ID again, their support told me the information didn’t match their system. I then considered that maybe I verified the account under my wife's name — but her documents were also rejected. I was completely confused. There was no one else the account could have been verified under. After long conversations with support, I managed to confirm that the last name on the account is indeed mine, but they kept insisting that the rest of the information doesn't match. I submitted all possible documents — mine and my wife's, along with details about when and where the verification was originally done. I even provided proof to back it up. Support said they were open to reviewing my case and not just relying on what’s in the system — but in the end, all I got was the same answer: “The documents do not match our records.” At this point, I strongly believe that BitMart is intentionally altering or hiding the data in their system in order to deny me access to my account and steal my money. This feels like fraud and a clear violation of user rights. Consider this a warning: if you believe your funds are safe on BitMart, think again. They can lock you out of your account at any time, and then simply claim your documents are "invalid" — and you’ll have no way to get your money back.

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Tomek Xwwx
Tomek Xwwx
1 reviews
6 months ago
1 out of 5 stars

Banda złodziei i oszustów z daleka od…

Banda złodziei i oszustów z daleka od nich

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Alexander
Alexander
1 reviews
6 months ago
1 out of 5 stars

Bitmart is a trash bin

I'm an active trader that uses about 5-10 different exchanges daily, so I know what I'm talking about. Bitmart is a total trash bin! I would not recommend it to anyone! Sometimes you have to wait 4-6 hours to receive a token, while it takes 1-2 minutes on all other exchanges. Alsom quite often the withdrawal is not beeing processed for hours and you can't even cancel it yourself without reaching out to support (only by email). Overall Bitmart is awful in all the aspects. Bitmart team should be ashamed for the product and level of services they are offering.

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6 months ago
1 out of 5 stars

Una basura de broker

La verdad que muy mal, me han desaparecido 100 usdt de ayer para hoy, los puse en copy traiding y aunque lo puse con un margen fijo de 20 usdt, el maestro trader tiene todas sus operaciones en verde y las mías están en rojo jejeje, muy inteligentes los de este broker. Este es mi ID por si quieren verificar 14240049

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John Hengesh
John Hengesh
1 reviews
6 months ago
1 out of 5 stars

Beware of this company

Beware of this company ! They are highly manipulative, After been lured to make a huge deposit they won't let me withdraw my money or issue a refund . The customer service are highly unprofessional and responds only to reviews . What a good cruise with SPACE BANK , They are dreams come true , Absolute no regret about them

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Agata
Agata
1 reviews
7 months ago
1 out of 5 stars

I was scammed by this company for a lot…

I was scammed by this company for a lot of money. Please do not believe a word they say. 29.04.2025 I filed a report with the police. The more reports there are, the faster they will be punished for their fraud

Helpful?
Sten Prangel
Sten Prangel
1 reviews
7 months ago
2 out of 5 stars

Disaster place

Disaster place , nothing seems to work , full of bugs , impossible to use that app

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7 months ago
5 out of 5 stars

I am very pleased with the response…

I am very pleased with the response time in addressing my issue. Thank you Bitmary!

Helpful?
Patrick Ita
Patrick Ita
1 reviews
7 months ago
2 out of 5 stars

Unresponsive Customer Service

Since April 23, 2025, BitMartproo.com customer service suddenly stopped responding to my issues. How can a company operate without a responsive customer service department? I need an active customer service contact phone or link immediately.

Helpful?
7 months ago
1 out of 5 stars

Total ripped of

I don’t know if Bitmart Pro and Bitmart are the same but I’ve been ripped off thousands of dollars can’t even call. They won’t answer. Won’t reply to emails won’t reply to text is a big problem.

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Matyi Kaka
Matyi Kaka
1 reviews
7 months ago
1 out of 5 stars

Ez is mint a többi platform ellopja a…

Ennek a cégnek nincs működési engedélye!!! Ez is mint a többi platform ellopja a pénzedet. Adataidat nem tudod törölni,kiutalni nem tudsz. Support nincs. A matematika nem az erősségük. Ne regisztrálj,ne utalj be mert semmid nem marad. Szó szerint a szemed elött lopják el a pénzedet. Sablon válasz van itt a honlapon.Nincs support!Ne higy a pozitív véleményeknek!Nincs élő chat,bot van csak. Nem működik a support. Soha nem kapsz emailbe,chatebe megoldást.

Helpful?
 Andy Lupton
Andy Lupton
1 reviews
7 months ago
1 out of 5 stars

I've made a purchase of BSV crypto and…

I've made a purchase of BSV crypto and this exchange will not let me withdraw it. They have fobbed me off with no explanation for 5-6 weeks now. There is no reason that an exchange would suspend crypto transactions so i do not believe they have the crypto. AVOID!

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