Great service
Great service, lovely products. Recommend for everyday and special occasion items.

Biscuit Clothing is a retail company specializing in women's fashion and lifestyle products. With physical stores located in Edinburgh and Glasgow, as well as an online webshop, the company offers a curated selection of branded designer clothing, accessories, gifts, and home decor items. Biscuit Clothing features collections from various womenswear brands, including Part Two, Ba&sh, Bellerose, and Mos Mosh, catering to customers seeking stylish and contemporary apparel. In addition to clothing, Biscuit Clothing provides a diverse range of home decor products, including candles, tableware, and unique gifts. The company emphasizes customer convenience by offering international shipping and free delivery on UK orders over £150. Biscuit Clothing aims to serve fashion-conscious women looking for quality pieces that enhance both their wardrobe and living spaces.
Biscuit Clothing enjoys a strong reputation among customers, with many praising the outstanding service and speedy delivery. Reviewers frequently highlight the fabulous range of clothing and accessories, noting that items arrive quickly and are true to size.
The customer service is described as helpful and efficient, contributing to a positive shopping experience. However, some customers express frustration regarding the slow refund process, particularly after returning items, which contrasts with the generally high satisfaction levels. Additionally, there are warnings about potential customs charges for international orders. Overall, Biscuit Clothing is viewed positively, with a majority of consumers eager to recommend the shop despite some concerns about refunds.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 100 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.7 | 24 |
| Jul 24 | 4.6 | 19 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 5.0 | 1 |
| May 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Fabulous range of clothing and accessories and the Customer service is outstanding”
“It’s two weeks since this company acknowledged receipt of a returned item, but they have still not refunded me (almos...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.5 out of 5 (good) | +6% | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Biscuit Clothing is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.5).
100 reviews of Biscuit Clothing. Filter by what matters to you.
Great service, lovely products. Recommend for everyday and special occasion items.
Very efficient and appreciated the delivery updates.
Excellent customer service!! I recently made a review however my new experience with Biscuit recently deserves a mention. I was wanting to purchase a Seventy and Mochi waistcoat, however I was unable to select a size on the website. I sent a message over to the Biscuit instagram account, to which I received fabulous advice on how to purchase my item. The person who was speaking with me on instagram was on holiday and went above and beyond to help me make my purchase. I really appreciated the help and shows the true ethics behind this wonderful shop (especially helping myself whilst on holiday). Thank you again and I absolutely love my waistcoat 🩷!!
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Just bought a lovely Des Petit Hauts jumper. Lovely quality, lovely style, lovely colour...... lovely all round!
Great website with lovely clothes. Easy and efficient customer service.
15% off and prompt postage
great brilliant lovely
Great selection of clothes and quick service.
Lovely shirt
Ordered early evening on the Friday, picked up in store after lunch on the sat. Delighted.
Prompt service, beautiful garment, nicely wrapped
Better prices than I pay in Canada and great service.
I was in Biscuit Clothing on Hyndland Road recently. What a lovely shop, full of beautiful clothes. It was a pleasure to shop there - so light and airy, and very well merchandised. The assistant was incredibly helpful too and went out of her way to find the sizes I needed. I will definitely be back!
Very good service and my wife loves the clothes.
Love my beautiful Pink City Prints dress. Such a lovely fit, great length and the colour is gorgeous. A classic piece and a bargain!
Delighted with my new crochet cardigan, pretty and perfect for summer to throw over a dress or t-shirt. Good price in the sale so I snapped it up! Very glad I did. Great service as always, prompt delivery and lovely packaging. Love supporting small independent businesses.
Biscuit Clothing is a retail company specializing in women's fashion and lifestyle products. With physical stores located in Edinburgh and Glasgow, as well as an online webshop, the company offers a curated selection of branded designer clothing, accessories, gifts, and home decor items. Biscuit Clothing features collections from various womenswear brands, including Part Two, Ba&sh, Bellerose, and Mos Mosh, catering to customers seeking stylish and contemporary apparel. In addition to clothing, Biscuit Clothing provides a diverse range of home decor products, including candles, tableware, and unique gifts. The company emphasizes customer convenience by offering international shipping and free delivery on UK orders over £150. Biscuit Clothing aims to serve fashion-conscious women looking for quality pieces that enhance both their wardrobe and living spaces.
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