Don’t book tickets on best price… Not responding after booking
Don’t book tickets on best price travels.

Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
Don’t book tickets on best price travels.
These guys don't even deserve 1 star - FRAUDS FRAUDS FRAUDS - do not ever trust these guys with your money. I have written a complaint to Consumer Affairs.I urge others to please put forth a complaint to consumer affairs and to the media.
DO NOT BOOK! We booked with best price travel and have been more than disappointed!!!! Once we booked online we were told to call to confirm our flight and they explained the price had gone up. We accepted the price increase but wish we hadn’t. Then our flight was cancelled without us being told so naturally we asked for a refund and we have been ignored for months. After countless attempts we finally where told we would be penalised $300 admin fees for cancellation even though we did not cancel the flight they did. The airline has refunded our money directly to best price travel in full but they have chosen not to give back this money after endless attempts to contact them. We have now waited 8 further weeks since refund was agreed with no contact and feel helpless. They have taken our money and have not give back what’s ours. PLEASE DO NOT BOOK. ITS A TRAP. Innocent people are being used!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
MUST avoid getting in trap with these guys. I have been trying get a refund for my cancelled ticket, which was properly cancelled well in advance, and for last 19-20 weeks I am trying to chase my refund. They were replying to my emails but now they are not even replying or responding to anything. I have been consistently trying to get a response, but literally nothing. They are now being unfair and cheating the customers. I have finally reported them to Fair Trade as I have made all my best attempts to resolve.
Like other the most terrible travel agency in the world. FRAUD, RUDE
I Echo the reviews of many others regarding the Worst possible customer service one could even think of. Arrogant staff, rude and ill mannered conaultants with no courtesy to reply back or even acknowledge the emails. I am referring to Pre COVID 19 days (booked my ticket in February 2020) as well. The consultant who I was dealing with "Rebecca" in her first attempt at providing me a service, ensured that I as a cuatomer never return to Bestprice travel.
I am most unhappy with this company who refuses to return phone calls or emails. Having booked two Singapore Airline tickets for travel on 1st May, and as all travel has been stopped by the Australian Government because of the COVID-19 virus, I am unable to make proper contact with Best Price Travel. I don't want a refund but an email saying that the ticket is now an open ticket and can be rebooked at a later date. Despite them saying they will send an email within 15 minutes, they don't do so. I intend to write to Consumer Affairs but would like to warn others to be careful.
We cancelled flights to Japan 4 months in advance, was told we’d receive a refund of 50% of the Fare after 90 days, we received nothing, they just hang up it’s unbelievable they are getting away with this....do not use this business, they’re crooks...
So after having a terrible experience with these guys when i checked other negative reviews I was surprised that these guys are still operating in this country. While we are writting reviews here it will be best to lodge a complaint to fair trading as well. It doesn't take too long to lodge a written compliant. They are easy to find online. Please lodge a complaint so these businesses can be put to stop. I also recently learned that such businesses pay people to write good reviews therefore it is our duty to bring awareness to others about the wrong doings. So the other innocent people don't go through what we have. I was told by the Chris who supposedly is the supervisor that you can go to fair trading we have all documents ready. But surprisingly since 18 Dec when I have been calling nothing has been shown to me instead I had to send the email I recieved initially after booking my ticket to help them out and there was no response to that which I feel is pathetic. They may have prepare their documentation for fair trading to one more time dodge the system. I will still lodge a complaint and request others to do the same to help others. We need more honest people around who has some humanity in them.
Someone has written DODGY DODGY and i can confirm that these people are DODGY for sure. Don't believe what they advertise save yourself hassle. I end-up paying $240 for extra luggage because it was not mentioned anywhere when i bought the ticket, Only realize when I got to the airport and was asked to pay $560 on the spot luckily after having chat with the staff they gave me discount. It was so embarrassing. After I came back and informed them no one did anything. I have called and spoken several times to different people. Very unprofessional only today after telling that i will lodge a complain i got a call back informing that basically i must have over looked, what the hell.... These guy will lie to get away with anything very disappointing dealing with them. I will not recommend anyone ever and will make sure to lodge a complain so people know what sort of businesses are running here. So PLEASE STAY AWAY.
CANCELLED FLIGHTS 2 DAYS BEFORE TRAVEL!! what a joke these guys are 2 days before the flight they send an email saying "due to dynamic seating arrangements your ticket wasnt booked" and they want us to call them after midnight to speak to the rep and then they said the price has gone up if we wanted to rebook NEVER USE THESE SCAMMERS AGAIN!!!!!!!!!!!!
Worst Customer service
Showed different price online, and when I went to book, it did not allow me to book. I called customer service, they said that the airlines have increased the price by $200 and were really time consuming, and not very helpful. looked as some kind of dodgy tactic. Not a good experience at all.
This company is not acceptable. I should have my refund in 1-2 weeks, I will not book with them again because of your refund policy as I am still waiting for 4 weeks already. When you booking tickets and they are very slow and not respond correct. And we try to contact them it very difficult and language is not clear and is not acceptable.
My Booking was cancelled after receiving confirmation and received a call a few minutes later asking that the price has changed and if i want the flights i have to pay $200 more. Appalling Service. Wouldnt recommend to anyone.
The worst customer service ever experienced. I made a flight booking with bestprice travel and need to cancel due to a chronic medical condition, not allowing me to travel. I provided a valid medical certificate and have been contacting them every day for over a week. I was guaranteed a full refund initially and now, no response. I email and call multiple times a day and get told I will get called back shortly. Would not recommend bestprice travel to anyone.
Enquired about tickets for my travel over Christmas break, was offered tickets on Singapore airlines as part of a special price. Made payment for the tickets. Was told that the tickets will be issued shortly. What unravelled over the next two days is an absolute hyperbole of sorts. At one point, I was told that the tickets were already sent and when I told that I haven't received them, they retracted it all and said that the airline is still processing them. Made a fake excuse that the airline is having a technical glitch in issuing the tickets. Two days later, they claim that the airline is no longer issuing the tickets at the price which they offered. Throughout this period, they left me lurking in the dark figuring out what was exactly happening. I am now back to the search again, with two days of time wasted on them. Aweful experience dealing with them.
Booked a ticket through their web. Put my card details for payment after that no ticket. Got an email you need to verify your payment. They send me SMS for verification same like Comm bank. Asked them how you can send sms through Comm bank system. Sales rep tried to convince me that this very secure system. I got suspect on their broken and very bad English. Then he sent me another link for pay which did not look genuine. Called to bank to check bank said don't pay and canceled my card. I believe this is scam. All lovely people my advice please stay away from this website.
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
This profile hasn't been claimed by the business owner.