Worst bank ever
Worst bank ever. Don't put your money here.

Bask Bank™ is a financial institution that focuses on providing innovative banking solutions designed to enhance the savings and spending experience for its customers. The company offers a range of services, including high-yield savings accounts and interest checking accounts, all aimed at helping users maximize their earnings through competitive annual percentage yields (APYs) and promotional cash bonuses. Targeting both individual consumers and families looking for more rewarding banking options, Bask Bank emphasizes a user-friendly online platform that enables seamless account management and customer support. By prioritizing customer satisfaction and financial growth, the company aims to redefine traditional banking practices while providing a secure and efficient banking environment.
Bask Bank receives a mixed response from customers, with many expressing frustration over the bank's service and website functionality. While some reviewers appreciate the competitive interest rates offered on savings accounts and CDs, highlighting the ease of working with their accounts once set up, a significant number of users report severe issues.
Common complaints include poor customer service, with many describing staff as rude and unhelpful, and a frustrating account setup process that often leads to confusion and delays. Additionally, the website is criticized for being poorly designed and frequently changing, which adds to the overall dissatisfaction. Despite a few positive experiences, the overwhelming sentiment points to a lack of reliability and support. Overall, Bask Bank struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 2.9 | 9 |
| Mar 25 | 2.5 | 2 |
| Apr 25 | — | 0 |
| May 25 | 1.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“Transfers work as expected, and customer service is always responsive”
“1st they closed my account for not adding funds within their time frame while I was getting my crypto access together...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.0 out of 5 (poor) | — | 51 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Bask Bank™ is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.2).
51 reviews of Bask Bank™. Filter by what matters to you.
I thought this would be a good option for a bank but Absolutely NO. 1st they closed my account for not adding funds within their time frame while I was getting my crypto access together for transfer. I tried opening a new account. 1st tried their app. I got to address verification and their system would not allow their pop-up to scroll. Programming issues that they are aware of but not willing to fix. I called numerous times. I tried in addition to their app, Google, Duckduck, Firefox and Brave. None of these would allow me to add an account but yet this was how I established my 1st. This is outrageous to out and out right over look their own programming error. With all these strikes in place I think this is someone saying Don’t use this bank. What else are they overlooking???
I have had a ridiculous experience trying to open a checking account with Bask Bank. Despite having great credit and doing everything by the book, I had to call them once a week for three weeks for them to approve my application. Each time they told me that it had been approved but someone forgot to process it. Finally on the third try, I told them I was going to sit on the phone until it was approved. 10 minutes later - the account was live. I had to request a debit card twice -- once over the phone and once over the ap. They told me it would take 15 days to get to me. The card never arrived and then about a week later, they closed my account without asking me for inactivity. Truly frustrating by how much time this required of me only to end up with a closed account.
Quick answers to the questions people ask most.
Bask Bank™ has a mix of reviews, with a rating that reflects both satisfaction and frustration from customers. While some users praise their competitive rates, others report issues with account setup and customer service.
Bask Bank™ is not a scam; it is a legitimate financial institution. However, customer feedback indicates some concerns regarding service quality and website usability.
Bask Bank™ primarily offers savings accounts with competitive interest rates and recently added a checking account option for customers.
Bask Bank™ allows fund transfers and online banking, but some users have noted limitations on internal transfers and the need for debit card requests.
Customers can reach out to Bask Bank™ customer support through their website, but many reviews highlight challenges in getting timely responses from representatives.
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 65% are 1–2★.
Rude and incompetent employees (Joaquin). Left a message to have a manager call me back and I never received a return call, that was four (4) business days ago. I even replied to his email on 2/27 and he never replied to my email. DO NOT Bank with this Company.
Terrible customer service, you can only make 3 internal transfers. Debit card has to be requested. I’ve had accounts at capital one, discover, cit, Ufb, everbank and never had any issues. If you like to invest in crypto or stocks, stay away from this bank.
The worst bank to bet your money out of. They have more hoops than a 3 ring circus!!
Could not open an account because they insist on authenticating to a phone to take a picture of a drivers license, which will not stay stationary due to latency issues with their APP. Couldn't open an account and customer service was useless. Six figures they aren't gonna get.
Supposedly a near 5 star bank (not) but too many steps and errors that dont allow you to open an account and no reasons given, you have to guess and figure it out on your own. I rate this bank a 1 star. I am sticking with my current bank.
Customer Service is awful. They huff and Puff on the phone just asking you questions to verify. I opened a High yield Account and took 10 days for my money to go through. They hire from the hood. so, everyone on the phone talks to you like you're from the same neighborhood. No Excitement, condescending and just out right disrespectful. You need to request a debit card by the way when you open a checking. they will not just make you one. as they say.
I wasted almost an hour trying to open a high yield saving account with this bank. I have a perfect FICO score and several online bank accounts and after 3 phone calls and 4 times filling out their application online, I received an email denying my saving account. I AM TRYING TO PUT MONEY IN YOUR BANK!!!! How dumb are they to refuse a saving account??
Rude and unhelpful customer service representative. Do better… I’m considering pulling my money and investing elsewhere.
I had a CD (Certificate of Deposit) account for 6 months which was due to mature in December 2023. I called in advance of this to open a new CD account, because the new rate was significantly higher than the rate I locked in previously. I was told by the rep that it wasn't necessary to open a new account, because if I just allowed my existing account in place after maturity, it would "automatically renew at THAT rate". Suggesting that the account would automatically qualify for the higher rate. So, based on the leading word of the customer service rep, I did not open the new account. Low and behold the rate on their CD then dropped, and so my account rolled over to a lower rate than the one I would have had if their rep had not meddled and provided me with misleading information. I relied on the guidance of their rep and I got burned as a result. When I raised this with them as a complaint, they reviewed the situation and the call and their resolution was to deny me of matching my CD at the higher rate and stating that the representative did not tell me not to open a new account. I agree with the fact that she did not tell me not to open an account, but I maintain that her advice caused me not to open the account because she told me I didn't need to. That's a direct consequence. Due to the timing of my complaint, their delays in addressing the complaint, and then rolling into the Christmas holidays, my account fell out of the "grace period" and now if I wish to close the account before June 2024, they want to charge me a $2,000 penalty. I don't consider this a fair business practice at all.
The worst. stay away. !!! Made a $2000 transfer and they took $4000 and refused to reverse it -very scary. When you call they give you a song about how they're working on it -over drew my checking and it's been 2 weeks and haven't reversed it. Cant wait to close the account
Tried to set up joint savings account on my desktop computer. The application went fine until they required I use a link sent to my cell phone to complete the process. The link "requires" the use of Google Chrome on Android phones. As I have Chrome disabled on my phone and never use my phone to access the internet, this was a very stupid management decision to have this requirement. Even tried the link on my desktop using Firefox and it won't work as it requires Chrome..... We have three other online bank accounts and never had such problems setting up accounts as with Bask Bank that refuse to use your desktop computer for the application process.
Have had an Internet High Interest Savings Account for over a year. Yes, the interest rate is high, but if you need "customer service", forget it! Wanted to add my husband to the account and attempted to do so for TWO WEEKS! The issue? You must do this through a phone app. My location renders phone reception poor at best and the transmission of photographs (drivers license and face) would not go through. Tried numerous times. Contacted the "customer service" line four times and asked if there was another way this could be accomplished. May I email the photographs? Was always told to try again. I'm done! They obviously don't want additional money in my/our account.
It’s incredible, I can not reach their customer service at all. There is no one to speak to If scam happens on my account. Very very scary.
Worst application process. Must submit biometrics (driver license front and back and selfie). Their tech is useless...no matter how hard you try to focus on the driver license it won't auto-scan. Then if you submit a picture you receive a notification that "bar code can't be read." But allows you to submit and you receive an OK message. Then must await next steps. For us it was an "Error Code" without definition. So, I called this morning. Waited on hold 8 minutes and requested a call back which came about 6 minutes later. Nice agent who explained my biometrics hadn't been received. She sent new text link and both of us re-submitted biometrics. Again, same problem with their technology. But same results..."OK." So, to confirm, I called bank again. Same wait and call-back times. Agent placed me on hold about 5 minutes and returned to tell me she was waiting to speak with first agent because "she hadn't notated the account." I asked her simply, "did you receive our new biometrics?" After a few minutes of checking she said no. Too difficult to become a customer. I've canceled the application and asked they confirm this. I don't expect I'll receive any confirmation. Overall bad experience...when it should have been the best experience (signing up).
There is zero customer service from Bask Bank. I cannot verify transfer requests because I am outside the USA. A week ago I called them and was told it would be taken care of in a day. It has not been done. I have sent 3 messages to Customer Service and they have not replied. Beware!
I’ve never had such difficulty opening an account and I have multiple accounts worldwide. I’m not sure if this bank on the level or a scam. I question that when I was opening and it took me almost 3 weeks to open the account and now I’m questioning again just trying to put money into it. I don’t understand how you could be giving interest rates that you do, while providing absolutely no service. I’m very happy I checked trust pilot before pursuing this bank any further.
Bask Bank™ is a financial institution that focuses on providing innovative banking solutions designed to enhance the savings and spending experience for its customers. The company offers a range of services, including high-yield savings accounts and interest checking accounts, all aimed at helping users maximize their earnings through competitive annual percentage yields (APYs) and promotional cash bonuses. Targeting both individual consumers and families looking for more rewarding banking options, Bask Bank emphasizes a user-friendly online platform that enables seamless account management and customer support. By prioritizing customer satisfaction and financial growth, the company aims to redefine traditional banking practices while providing a secure and efficient banking environment.
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