Bask Bank™ is a financial institution that focuses on providing innovative banking solutions designed to enhance the savings and spending experience for its customers. The company offers a range of services, including high-yield savings accounts and interest checking accounts, all aimed at helping users maximize their earnings through competitive annual percentage yields (APYs) and promotional cash bonuses. Targeting both individual consumers and families looking for more rewarding banking options, Bask Bank emphasizes a user-friendly online platform that enables seamless account management and customer support. By prioritizing customer satisfaction and financial growth, the company aims to redefine traditional banking practices while providing a secure and efficient banking environment.
Bask Bank receives a mixed response from customers, with many expressing frustration over the bank's service and website functionality. While some reviewers appreciate the competitive interest rates offered on savings accounts and CDs, highlighting the ease of working with their accounts once set up, a significant number of users report severe issues.
Common complaints include poor customer service, with many describing staff as rude and unhelpful, and a frustrating account setup process that often leads to confusion and delays. Additionally, the website is criticized for being poorly designed and frequently changing, which adds to the overall dissatisfaction. Despite a few positive experiences, the overwhelming sentiment points to a lack of reliability and support. Overall, Bask Bank struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 2.9 | 9 |
| Mar 25 | 2.5 | 2 |
| Apr 25 | — | 0 |
| May 25 | 1.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“Transfers work as expected, and customer service is always responsive”
“1st they closed my account for not adding funds within their time frame while I was getting my crypto access together...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.0 out of 5 (poor) | — | 51 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Bask Bank™ is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.2).
51 reviews of Bask Bank™. Filter by what matters to you.
Over a year ago
I thought this would be a good option for a bank but Absolutely NO. 1st they closed my account for not adding funds within their time frame while I was getting my crypto access together for transfer.... See more
Over a year ago
I have had a ridiculous experience trying to open a checking account with Bask Bank. Despite having great credit and doing everything by the book, I had to call them once a week for three weeks for th... See more
Quick answers to the questions people ask most.
Bask Bank™ has a mix of reviews, with a rating that reflects both satisfaction and frustration from customers. While some users praise their competitive rates, others report issues with account setup and customer service.
Bask Bank™ is not a scam; it is a legitimate financial institution. However, customer feedback indicates some concerns regarding service quality and website usability.
Bask Bank™ primarily offers savings accounts with competitive interest rates and recently added a checking account option for customers.
Bask Bank™ allows fund transfers and online banking, but some users have noted limitations on internal transfers and the need for debit card requests.
Customers can reach out to Bask Bank™ customer support through their website, but many reviews highlight challenges in getting timely responses from representatives.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 65% are 1–2★.
I thought this would be a good option for a bank but Absolutely NO. 1st they closed my account for not adding funds within their time frame while I was getting my crypto access together for transfer. I tried opening a new account. 1st tried their app. I got to address verification and their system would not allow their pop-up to scroll. Programming issues that they are aware of but not willing to fix. I called numerous times. I tried in addition to their app, Google, Duckduck, Firefox and Brave. None of these would allow me to add an account but yet this was how I established my 1st. This is outrageous to out and out right over look their own programming error. With all these strikes in place I think this is someone saying Don’t use this bank. What else are they overlooking???
This bank has the absolute WORST WEBSITE I have ever used! They must have trouble keeping Webmasters because they are CONSTANTLY changing their Web page. Instead of making it better, they make it less user-friendly and more chaotic every time!
I have had a ridiculous experience trying to open a checking account with Bask Bank. Despite having great credit and doing everything by the book, I had to call them once a week for three weeks for them to approve my application. Each time they told me that it had been approved but someone forgot to process it. Finally on the third try, I told them I was going to sit on the phone until it was approved. 10 minutes later - the account was live. I had to request a debit card twice -- once over the phone and once over the ap. They told me it would take 15 days to get to me. The card never arrived and then about a week later, they closed my account without asking me for inactivity. Truly frustrating by how much time this required of me only to end up with a closed account.
Most competitive rates for saving accounts and CDs. Once transfer is set up, it is easy to work with. Recently added a checking option, which is convenient, but the savings options are excellent.
Rude and incompetent employees (Joaquin). Left a message to have a manager call me back and I never received a return call, that was four (4) business days ago. I even replied to his email on 2/27 and he never replied to my email. DO NOT Bank with this Company.
Great savings interest. Kept well appraised of rate changes. Only issue is applying for CDs is tedious when they have all my info already with savings acct.
Terrible customer service, you can only make 3 internal transfers. Debit card has to be requested. I’ve had accounts at capital one, discover, cit, Ufb, everbank and never had any issues. If you like to invest in crypto or stocks, stay away from this bank.
The worst bank to bet your money out of. They have more hoops than a 3 ring circus!!
My experience with Bask Bank has been good overall. The account setup was fairly easy, and the website is straightforward to use. Transfers work as expected, and customer service is always responsive. There were a few minor inconveniences, but nothing major. A solid choice for saving.
I am completely satisfied with the bank. Good interest rates, well-established work with clients.
I opened a savings account without much effort or difficulty. Good interest rate and overall conditions. Support is always in touch, all my questions were answered competently and in a timely manner.
Could not open an account because they insist on authenticating to a phone to take a picture of a drivers license, which will not stay stationary due to latency issues with their APP. Couldn't open an account and customer service was useless. Six figures they aren't gonna get.
Gave me wrong (lower) rate on CD even with the correct rate on their web site. I contacted state of TX banking division and they indicate they get a lot of complaints about this bank. The woman at the bank indicated she was located in Georgia and she had a real attitude problem
Supposedly a near 5 star bank (not) but too many steps and errors that dont allow you to open an account and no reasons given, you have to guess and figure it out on your own. I rate this bank a 1 star. I am sticking with my current bank.
Customer Service is awful. They huff and Puff on the phone just asking you questions to verify. I opened a High yield Account and took 10 days for my money to go through. They hire from the hood. so, everyone on the phone talks to you like you're from the same neighborhood. No Excitement, condescending and just out right disrespectful. You need to request a debit card by the way when you open a checking. they will not just make you one. as they say.
I wasted almost an hour trying to open a high yield saving account with this bank. I have a perfect FICO score and several online bank accounts and after 3 phone calls and 4 times filling out their application online, I received an email denying my saving account. I AM TRYING TO PUT MONEY IN YOUR BANK!!!! How dumb are they to refuse a saving account??
I have been with Bask Bank for 2 years and never had a problem. I just think most people don't like to write reviews. I trust this bank.
Rude and unhelpful customer service representative. Do better… I’m considering pulling my money and investing elsewhere.
Bask Bank™ is a financial institution that focuses on providing innovative banking solutions designed to enhance the savings and spending experience for its customers. The company offers a range of services, including high-yield savings accounts and interest checking accounts, all aimed at helping users maximize their earnings through competitive annual percentage yields (APYs) and promotional cash bonuses. Targeting both individual consumers and families looking for more rewarding banking options, Bask Bank emphasizes a user-friendly online platform that enables seamless account management and customer support. By prioritizing customer satisfaction and financial growth, the company aims to redefine traditional banking practices while providing a secure and efficient banking environment.
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