Bask Bank™
Read all reviews for Bask Bank™ →
Avoid this bank...tech and customer service is bad
Worst application process. Must submit biometrics (driver license front and back and selfie). Their tech is useless...no matter how hard you try to focus on the driver license it won't auto-scan. Then if you submit a picture you receive a notification that "bar code can't be read." But allows you to submit and you receive an OK message. Then must await next steps. For us it was an "Error Code" without definition. So, I called this morning. Waited on hold 8 minutes and requested a call back which came about 6 minutes later. Nice agent who explained my biometrics hadn't been received. She sent new text link and both of us re-submitted biometrics. Again, same problem with their technology. But same results..."OK." So, to confirm, I called bank again. Same wait and call-back times. Agent placed me on hold about 5 minutes and returned to tell me she was waiting to speak with first agent because "she hadn't notated the account." I asked her simply, "did you receive our new biometrics?" After a few minutes of checking she said no. Too difficult to become a customer. I've canceled the application and asked they confirm this. I don't expect I'll receive any confirmation. Overall bad experience...when it should have been the best experience (signing up).