Barclays

attentive prompt service

Efficient straight forward service - everything sorted to my satisfaction.

Visited Barclays at Clarendon Gravesend and was advised by Kayleigh. Given all the help I needed and she followed up with telephone calls to ask if I required any further advice. Excellent customer service.

Easy to navigate, and a short but comprehensive survey.

Helpful, polite, sorted out the issues.

The company are being helpful in every way possible.

Read my survey answers

I have banked with Barclays for over 30 years, a lot has changed over the years and not for the better. Their recent adverts that show children doing grown up things, shows the children/grown ups visiting an actual Barclays branch. As Barclays have closed at least 5 branches within 10 miles of my home in recent years, I find this advert showing a branch of Barclays very grating, as they have closed so many branches. I myself do online banking, so not having a branch to visit is not so bad, but what about all the people who are not able to do online banking (and there are many who are unable for different reasons). I too can see myself struggling to do everything online the older I become. We will all become old and most of us will become unable to navigate the internet and if that is the only option, many of us will fall prey to scams. Something needs to be done about this obsession with making everything only available on the internet. And, is some clever spark, thinks "o they can use telephone banking" - this is also not accessible to everyone, not just the elderly, but others with various needs. The best way for many people to sort things out is face to face, well with branches closing, that just isn't going to be possible. Companies need to wake up and see what damage they are causing to all our futures.

I spotted a couple of suspected fraud transactions on my Barclaycard credit card. The advisor I spoke to ensured that my card was blocked straight away and advised how to remove the card from my ApplePay, arranged for a replacement card to be sent and for the transactions to be refunded.

THE HELP AND RESPONCE WAS FANTASTIC.A GREAT YOUNG MAN, THANK YOU, MR J,M.POPPE,

Switched. Made one transaction, moving £200 to my Revolut account. Didn't go through instead account was blocked. Fraud team wanted to know about all my other bank accounts, what I was using them for and other personal information. When I told them the agent said he didn't believe and suspected I was a scammer. Account still blocked. Need to make formal complaint.

Unbelievable how bad this is Unbelievable how bad this is. I was promised compensation almost 2 years ago after making a complaint which went to the ombudsman and despite repeatedly chasing this up and barclaycard repeating this promise to me and the ombudsman on numerous occasions there has been absolutely no attempt to do so. Absolutely vile. There's no way i am going to do as you suggest even contacting the CEO was a waste of time as the CEO's office made a complete and utter shambles of it when they blundered by thinking it was about a totally different complaint. It will remain with the ombudsman and may well mean i take barclaycard to the small claims court.

I have been a loyal customer of Barclays since 1995 and the staff have always been very helpful and friendly in any of the incidents that have occurred over that time span. 👌

Me and my partner set up a joint account,Nikki was really amazing and helpful with all our questions, she is absolutely lovely highly recommend

Friendly, Helpful Staff

Quick and professionalism knowledge of their work and puts me at ace

there is a problem with the banks phone system from abroad , we cannot contact them on any of the phone numbers even though they ring - as soon as we connect the phone call is immediately cut off , we even tried the emergency line the same thing happened , we also tried several different phones and sim card, we just got cut off , it was not a problem our end as we contacted our network provider and they checked all the system and lines, we even called other uk numbers to see if it was our fault , but we got through to other businesses and chatted , there is a serious problem with their phone system if phoning from abroad they need to look into it , we had to get my family to contact the bank who live in the uk to resolve the problem , not good ,,,

I received excellent customer service as always, efficient, professional and very helpful.

I'm extremely frustrated with Artificial Intelligence lacking the basic, fundamental, fact that not everyone is computer capable and understands.

I just wanted to park my car