Barclays
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No Management at Barclays
No Management I am a POA on my Mums accounts at Barclays as well as banking there myself for 35 years. Despite being the contact for my Mums affairs at my home address Barclays lost all security inhibitions and sent an ISA maturity letter addressed to my Mum directly to her at her Nursing Home. My poor old Mum has a rare form of dementia and Barclays are fully aware that she lacks any capacity whatsoever. We have an arrangement with the Nurding Home allowing them to open any mail addressed to Mum as she has to date only recieved letters from NHS or anything relating to her care so that they get necessary information first hand. They of course opened her letter from Barclays - they were very apologetic about it. What could have happened due to Barclays stupidity someone unscrupulous at the home would have had first hand Info to where her savings were and used personal details held at the home for medical reasons to access her funds. I called Barclays on 24th August and the lady I first spoke to was very understanding and agreed that this should not have happened. She said that she was unable to explain how it happened. I asked that she put me in touch with the appropriate Manager for an explanation. She did call me back a couple of times and just called me on 24th August saying that a manager has agreed to call me back within the next 30 minutes. This never happened and I have been on holiday for the last two weeks and called Barclays today to ask why I didn’t get the call back. Today I spent the best part of four hours on the phone to at least five ill equipped customer service staff. Through their actions or inactions, they made it quite clear that Managers at Barclays consider themselves far too important to speak to a mere customer. Not one of them could explain why the manager didn’t call back within 30 minutes on 29th August as promised although one did try and call me 6 days later on 4th September and got voicemail. Which was nothing more than Fictional Rubbish because there was no missed calls showing on my phone and upon later checking my phone records online this just did not happen. I was in range with a good signal and no one called at the time they quoted. Despite Barclays obvious shortcomings they said they were unable to put me through to a manager or even give me the name of the Manager who alledgufky tried to call me or who should have called me. Barclays why do you not equip your staff to do their jobs properly and serve your customers and DO YOU really have any managers that are consumer focussed enough to speak with customers especially when you mess up. After 35 years I am now taking a serious look at your competitors, ones that are rated higher by its customers for customer service. There is not much point in having good customer service staff if you as managers don’t properly support them.
