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Jb

Jb

Member since Invalid Date
2
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1.0
1 out of 5 stars
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Reviews by Jb

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Barclays

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1 out of 5 stars

Unbelievable how bad this is

Unbelievable how bad this is Unbelievable how bad this is. I was promised compensation almost 2 years ago after making a complaint which went to the ombudsman and despite repeatedly chasing this up and barclaycard repeating this promise to me and the ombudsman on numerous occasions there has been absolutely no attempt to do so. Absolutely vile. There's no way i am going to do as you suggest even contacting the CEO was a waste of time as the CEO's office made a complete and utter shambles of it when they blundered by thinking it was about a totally different complaint. It will remain with the ombudsman and may well mean i take barclaycard to the small claims court.

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TSB

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1 out of 5 stars

i would give this less than zero if i…

i would give this less than zero if i could. two seperate issues, one of which has dragged on for months. They mucked this up in so many ways its beyond belief, including most likely breaking the data protection act when they incorrectly addressed a letter to me. They clearly should be able to determine who altered the name and address when the letter was sent but claim not to be able to do so (don't they have computer records of who has done what like most firms). It took them 4 attempts to do something that was a fairly standard procedure. It took numerous follow up messages, complaints to the ombudsman etc before finally getting this dealt with properly. Yes they've paid compensation but nowhere near enough for the hassle, stress, and damage to my mental health that was caused by their inadequate responses. Then they had the cheek to make out i was to blame and that they would ignore my messages when they clearly hadn't resolved the issue. We all make mistakes, I know i've made more than my fair share but this was utterly disgusting and shouldn't have needed 4 attempts by the tsb to get it right. Thankfully they were much more on the ball with the 2nd related issue and that was dealt with much better, only needing a minor follow up on my part. its just a pity they couldn't have done that first time round. Based on the first experience, it has been utterly vile