Simplicity, Simple
Simplicity & ease of going through your details,very good
4.6
Excellent
1,000 reviews
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Review summary
AXA UK Car and Home is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great company for car insurance
Great company for car insurance, great price for full cover, very happy with how quickly they got back to me and signed me up, highly recommend this company many thanks.
I have my moter insurance with you and…
I have my moter insurance with you and asked for a quote for home contents i you very impressed by the quick quote and happy with the price.
Easy to deal with and a good price
Easy to deal with and a good price
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.axa.co.uk
All reviews
1,000 total • Write a review
Showing 831 - 840 of 996 reviews
AM
New car insurance
Ease of use and communication are great and helpful staff urgently respond to any questions you have.
Date of experience: May 16, 2025
DD
Unable to process my claim
They have not been able to resolve my claim. I made my claim 3 days ago. On the first day they could not progress with my claim as they could not "put it on the system". I was told I would be contacted later that day. I was not contacted and spent an hour on the phone contacting them. I then called back yesterday, spent two hours on the phone mostly because I kept being put on hold. Still unable to put my claim on the system. As I then launched an official complaint I was offered some compensation but then informed that they did not know how to make the payment as their systems don't allow for it. I was told I would have a call back. I have not had a call back. I would not go with this company as they seem unable to resolve issues and offer compensation without having the ability to follow through, they have not kept me updated and I have to chase them which takes up a lot of my time. Gary below says he has sent me a message but I cannot see any messages. I have spent a further 45 minutes on the phone to AXA and the issue is still not resolved Further update. Day 4 and the matter is still not resolved. I have had no messages from Gary who responded below. The complaints department have not responded to my emails. Compensation remains unpaid. The stress of dealing with AXA is worse than the stress from the accident and I am now getting insomnia and other symptoms of stress. It looks like I will have to get my car repaired at my own expense as AXA are incompetent. Further update is that AXA made it too difficult to claim, they did not respond to my emails and phone calls take hours. The person below who claims they sent me a message never did so they only respond to bad reviews publicly and do nothing privately. So I ended up having to resolve at my own expense. When my insurance is up for renewal next year it won't be AXA.
Date of experience: May 14, 2025
kp
Good value financially and efficiently.
Good value financially and efficiently.
Date of experience: May 13, 2025
AT
Easy to do
Easy to do. Was able to tweak it to what I wanted.
Date of experience: May 12, 2025
RM
I eventually managed to change my…
I eventually managed to change my policy online, it was not very easy. However I am disappointed in the extra cost to insure my new vehicle.
Date of experience: May 12, 2025
Yh
No hassle for any problems
I can honestly say after needing to speak to an advisor on 2 separate occasions,I found them both so helpful,personable and down to earth,it was an absolute pleasure,they had my problem sorted in no time,no hassle atal. Love AXA.
Date of experience: May 11, 2025
PI
The whole process was simple from start…
The whole process was simple from start to finish.
Date of experience: May 11, 2025
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