Smooth assistance
Smooth assistance. Problem solved.
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4.8
Excellent
1,000 reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
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Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
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Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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Showing 341 - 350 of 996 reviews
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30 day cancellation unclear!
My gym uses them to manage their finances. They have a 30 day cancellation policy which is overly long and will inevitably end up trapping you into paying an extra month you don’t want. I cancelled my direct debit and joined another gym thinking I would be free once this month was up…. only to be bombarded with emails/texts from them to pay for another month (which I REALLY can’t afford right now). It was NOT clear where the T&C’s were as they were never emailed to me (or told where I could find them) upon joining the gym and I didn’t receive a contract either, it was only mentioned prior to joining the gym on the gym website. I’m upset with the lack of communication, and would be happy to follow this 30 day rule if I had received any information to file away and refer back to upon leaving the gym. But when I came to quit I couldn’t find any info from the gym or Ashbourne which referred to cancellation after searching for hours through my emails and files. I am paying for the month as I respect your rules but I’m upset by the whole experience.
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SP
Exceptional Service
The team demonstrates exceptional helpfulness and kindness when addressing any issues.
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JR
I have tried multiple times since…
I have tried multiple times since December 2023 to cancel my membership with no response to my emails. Therefore, I do not recommend this company and would not sign up with a gym that uses them again. I am still awaiting a cancellation of my multiple requests now three months overdue. I have noted your response - however, I have still not received a 'Find Reviewer request through Trustpilot' as stated in your review 13 hours ago. Please contact me through the email I have provided to your Ashbourne service, and I have emailed multiple times with no response. I have also tried to contact you through the phone number listed on your website with no reply or altercation of my request to cancel my subscription. Please cancel my account as of today thank you. I would also like a refund for the last two months due to company error in not cancelling my previous requests - ( the gym listed is North Coast Fitness ) this should provide with more then enough information to cancel my account as of today.
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CJ
I spoke to an online chat rep called…
I spoke to an online chat rep called Beverley today who was very helpful. Much better to use the webchat than the text service imho. Beverley prompt provided me with links to make payment etc.
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CE
Spoke with Rose today and she was very…
Spoke with Rose today and she was very helpful and polite. Got my enquiry solved immediately, Thankyou!😊
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PC
An atrocious company to deal with…
An atrocious company to deal with😡Due to totally unexpected circumstances I am currently unemployed, accordingly I notified Ashbourne immediately that I would struggle to pay my DD, fair enough they initially ‘froze’ my membership in the hope my circumstances would change. Further, unfortunately my circumstances haven’t changed so I am still struggling financially so in-line with their own advice I notified them that my membership would unfortunately need ‘freezing’ for a second time. Despite numerous text conversations explaining my situation I am still getting letters asking me to reinstate my DD (they tried to take money from my account) which I had no choice but to cancel as they tried to take monies which I’ve explained I do not have at present. This is now causing me unnecessary alarm and distress at a difficult time, I also believe if I receive another (3rd) letter this can be classed as harassment.
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Kw
Handled my questions and resolved my…
Handled my questions and resolved my issue promptly. Sophie was very polite and courteous
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