Smooth assistance
Smooth assistance. Problem solved.
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4.8
Excellent
1,000 reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
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Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
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Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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Showing 321 - 330 of 996 reviews
SH
Fantastic service via text messages
Fantastic service via text messages. Sorted my query out quickly and efficiently. Much better than being on hold on the phone. Highly recommend.
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M
Very compassionate and very kinde…
Very compassionate and very kinde people and very helpful with my needs
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ГФ
Very compassionate
Very compassionate, sympathetic and open-minded regarding issues with payment, particularly Sophie who provided me with a solution. A true deviation from other companies who are cold and indifferent towards the situation of their customers.
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RC
Amazing Service
Amazing Service, and Rose was very responsive and helped me whilst navigating a difficult situation at the time. Thank you!
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KM
I attempted to speak to someone about freezing my membership
I attempted to speak to someone about freezing my membership as I had injured my back whilst training, I didn't want to go gym for a month or so and aggravate it any further. I only needed a temporary freeze and was not asking to cancel, the person on LiveChat said they needed proof that I couldn't go to the gym. After a little back and forth I left the chat as it was clear the instruction was not going to come to fruition. I would avoid using an organisation associated with Ashbourne Management
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EP
Live chat query
I contacted Ashbourne to enquire about changing my payment date. I only had to wait a few minutes to be connected to an agent, who was very friendly and helpful. The matter was settled quickly and easily. Brilliant service.
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HB
'Cancel at ANY Time'
2nd Update Sneaky Sneaky there Ashbourne... removing bits from your response, but glad to see you have seen the error in your maths regarding the increase, shame however you've just removed that bit instead of apologizing... UPDATE In light of your reply Ashbourne, I have reconsidered my review… Firstly, please check your dates on your advance notice, it was in fact sent on the 21 Feb 2024, I have evidence of this if you wish me to forward that to you? So your statement that I had 20 days to contact you is false, you gave 8. I gave 3 days notice as I have previously explained and seems to be the core issue with the majority of the complaints against you here that I was utterly unaware that there was any ‘mandatory notice period’, as there is literally no evidence of one in ANY communication from you, none during sign up and none within your notice of increased fees, there’s not even a link to terms and conditions in either of these communications. I would advise you re-address your sign up procedures and include this vital information in your correspondences instead of trying to catch your customers unaware… a sure sign of a sly business. I would also seriously consider re-training whoever you have writing responses as they lack basic math. Granted I am incorrect that my membership increased to 50%, it had in fact increased to 50.02%...but I figured what’s a mere 0.02%? but I’ll accept that’s my mistake, but just to be clear I’ll include the workings here for you 29.99 - 19.99 * 19.99 x 100% = 50.0250125063% All in all, instead of aggressively and falsely responding to these replies to try to save face on your mistakes… maybe read them, take the information on board and make changes… people aren't stupid and can see what your up to… ORIGINAL REVIEW Local gym membership increased 50% with 3 days notice, so I took the decision to cancel my membership which it clearly states in ALL of Ashbourne's correspondences can be done at 'any time'. I then received emails informing me that there is a 30 day notice period for cancellations, but having checked all emails received from Ashbourne there is absolutely no mention of this anywhere... I am then send a further email from Nickie saying it is Usual for all memberships to have a 30 day notice period so I should 'understand their position on the matter'. I would have had no issue with a notice period and paying the now extra month I am expected to pay if I was at all aware that it even existed, but as I have said it clearly says 'cancel at any time' (no mention of notice periods) Just find it extremely poor service to whack a notice period out of nowhere, I didn't even have a link in any of our correspondences to these conditions, you would think this information should be put within the welcome sign up email? * I may also add, when the inevitable reply comes to this review with details of when I joined the gym etc, that that is a breach of Data Protection and will be reported to the Information Commissioner via their website (I would encourage any other negative reviewers who have had a response containing membership information to do the same)
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