Smooth assistance
Smooth assistance. Problem solved.
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4.8
Excellent
1,000 reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
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Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
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Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
1,000 total • Write a review
Showing 231 - 240 of 996 reviews
SP
Easy company to deal with and Beverly…
Easy company to deal with and Beverly was lovely to speak to.
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PB
Great experience dealing with Jan
Great experience dealing with Jan, many thanks!
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Jc
Customer service is always great
Customer service is always great! Really swift to reply and deal with any query. Would recommend...
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EC
Dealt with a lady named Rose who…
Dealt with a lady named Rose who provided excellent customer service, responses were very timely and solved my issue promptly!
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KC
Was really helpful I am unable to go to…
Was really helpful I am unable to go to gym due to dip in mental health issues a kindly froze my membership for me which they didn’t have to do Thanks
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dh
On live chat spoke to Holly
On live chat spoke to Holly, very quick and helpful with resolving an account issue , many thanks you legend
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D
Don’t bother trying to freeze your…
Don’t bother trying to freeze your direct debit under unforeseen circumstances unless you do it in a month advance with proof from your GP and just because this in the terms of service doesn’t make it fair. In the process of getting my injury properly diagnosed and dealt with due to long waits for appointments and working full-time has made it hard to proof of my medical condition. All I wanted to do was freeze my membership for the time it takes me to fully heal, to then reinstate my direct debit when recovered. I haven’t been able to do this and have been charged for this month because I can’t magically provide proof which I haven’t been able to get due to reasons I’ve explained. Unfair and unrealistic policies(considering how unpredictable appointment waiting times can be) designed to squeeze you for money. You won’t get any solution for your issue that doesn’t end in you dishing out money.
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CG
Ashbourne Membership Management service 5 stars
Set up a direct debit payment scheme a couple of years ago process was simple and transparent. Unfortunately I had to cancel the payments and contacted AMMS to complete this. Their text service way of corresponding was efficient and personable. Staff member (Rose) who I dealt with was fantastic sorted out my requests in a timely manner and was Ben though it was through text was polite and even took time to wish me a nice weekend. Very good easy service. Wish all financial matters were this simple 5 *
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HB
Jane from the chat team dealt with my…
Jane from the chat team dealt with my issue in a very quick period, couldn't of been more helpful.
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