ALTA Language Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Chaynna Macon Project Manager, never got back to me. I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what to do and she just kept saying she didn't know. TERRIBLE
We used the company in the past with another organization. I decided to contract with them because of their expertise and knowledge. They are also very friendly and assist you when needed. Everyone I have encountered with are very friendly and knowledgably.
The easy online ability to schedule employees for testing and the quick return of the results.
Inexpensive and reliable, excellent customer service
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Our interpreter Christopher was great. He interpreted for my husband in Portuguese for his green card interview. He was on time and actually spoke excellent Portuguese even though he was not from Brazil! The process to get an interpreter last minute was also very easy. Lauren was quick and efficient in responding to emails and finding an interpreter last minute. I will be using them again if we need someone in the future.
At Children's Law Center of California we sought to develop a Bilingual Skills Compensation program. Starting from scratch, I needed to create a process that would include standardized testing, which would determine the required score to certify staff. During my research of testing companies, I found ALTA. I worked with Nicole Tavarez who was extremely helpful and patient. She understood the needs for our program and made suggestions as to how we could pilot it. She made herself available every time I had questions or needed assistance with putting our program in place. We have now scaled up and tested over 100 employees. Thank you, Nicole and ALTA. We are very happy with your language testing service!
