Review summary

Ahoy Cruises has room for improvement based on customer feedback, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

TP
USA Agencies NOT related to this UK agency

IMPORTANT FYI. Several independent agencies in the USA use the name Ahoy Cruises. The one in Dallas is excelent and in no way related to Ahoy Cruises UK. They (Ahoy Cruises UK) are (were) a large agency in the UK...not the USA. Other than randomly sharing the same name, any agency in the USA is in no way related to the UK company. Never were. Just used the same name popular with cruise agencies.

U
The company ruthless and build over…

The company ruthless and build over many blood and bones. They destroy many employees entire life not paying salary for six months some eight IF YOU SUPPORT HITLER OR ISRAEL deal with AHOY And if ahoy want to take legal action against to this post on me. I HAVE NOTHING TO LOSE everything tooken by ahoy. I'll be very happy if they shot me down just because better to die then slow dieing ( I'm hungry, homeless sleeping in front of union metro station bench and no one want to talk or offer a job just because I looks like a bamboo stick lost 40kg waiting to for police to pick and throw me in jail at least I'll get food

If I could give it less than one star I…

If I could give it less than one star I would will not answer phone for refund. Do not deal with this outfit.

H
I too have been trying to resolve a…

I too have been trying to resolve a compensation offered by Ahoy but never paid from a cruise from Dubai to South Africa on 2nd March. They offered to pay for 2 nights hotel accommodation we had to book as they could not get us home at the end of the cruise. We are also waiting for the 50% NCL refund for the cruise that was being sent to Ahoy as we had booked through them. I am trying to find out if this was ever paid to them by NCL but no reply as yet. I know there were others waiting for this refund through the same travel agent - no doubt this will never be paid now!

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18 total • Write a review

Showing 11 - 14 of 14 reviews
MA
5 out of 5 stars

We booked a great cruise through ahoy…

We booked a great cruise through ahoy cruises and we are looking to book another one now

Date of experience: October 23, 2019

VC
5 out of 5 stars

We would like to thank Ahoy for…

We would like to thank Ahoy for arranging our holiday. The offer looked too cheap then compared with MSC, but it was and saved us money to spend on tours.

Date of experience: October 14, 2019

SG
1 out of 5 stars

Unhelpful staff.😬

I've tried twice to book through this company but the sales agent was very sharp and was not exactly forthcoming with information. He was unable to tell me which airport we would fly from and suggested we book then ring up 7 months prior to the cruise to amend and flight details. Other web sites offering the same deal didn't have the same issues!

Date of experience: September 28, 2019

T
1 out of 5 stars

If I could give ZERO I would

If I could give ZERO I would. Just got off the phone with the 'Manager' Alex. I wanted to book a cruise for my Grandparents to come and visit me in Durban in 2020. First the phone was put down on me so I called back. I had seen an amazing deal and wanted it but was told they had to check with inventory to see if the cabins were available but Alex was not willing to put me on hold and check. Obviously by the time he would get back to me the cabin category would not be available anymore... I have never been spoken to in such a rude way in my life, and for someone who claims to run a team of 30 people in sales he should be ashamed... I am beyond shocked. I said I would look elsewhere and told I should. Do not book with Ahoy. If they cannot even be kind on the first call I shudder to think what they would be like after they take your money!!!!

Date of experience: August 9, 2019

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